There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. I never have to worry about them overbooking appointments. They definitely believe in quality over quantity here and it is much appreciated. They keep the restrooms well-stocked here, and not just with the basics. There is mouthwash, lotion and other amenities. You can tell they want their clients to be as comfortable as possible.
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