Does this provider leave you on hold for a long time when you call?
                        
                        
                            Never! I don't think I've ever been put on hold here for a long time
                        
                        
                            Was this provider's office too cold?
                        
                        
                            No, it was fine
                        
                        
                            Was this provider's office too loud?
                        
                        
                            No, it wasn't too loud
                        
                        
                            Did you leave the office feeling satisfied with your visit?
                        
                        
                            Completely!
                        
                        
                            Was the waiting area spacious?
                        
                        
                            Yes