We have had an excellent experience with Dr. Rakes. He was recommended to me by two different pediatricians -- both of whom think he is an excellent pediatric allergist. A few things I particular appreciate: one, he thoroughly explains why he is recommending a particular plan of treatment (in a way that a lay person can understand) and welcomes questions; two, lab results are available online with his comments so I can read and think about the questions I have in advance of our appointment; three, nursing staff returns calls on a timely basis.
They either didn't read my information or didn't pay any attention to it. Even though they had my information right in front of them, I kept having to explain it to them and remind them why I was there. They didn't follow through with almost everything they told me I would get when I first arrived. I feel like they slighted me. One thing that I don't appreciate, is that they close exactly at their scheduled time whether someone needs help or not. I can't count on them to help me if I show up even a couple of minutes past their closing time.
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