Does this provider leave you on hold for a long time when you call?
                        
                        
                            No, they are really great about answering the phone right away
                        
                        
                            Did this provider wear an obnoxious cologne?
                        
                        
                            No, they didn't wear any cologne
                        
                        
                            Does this provider maintain a professional appearance?
                        
                        
                            Yes, he/she looked very professional