Did this provider seem well-trained and experienced?
                        
                        
                            Absolutely, they were an expert!
                        
                        
                            Did this provider wear an obnoxious cologne?
                        
                        
                            No, they didn't wear any cologne
                        
                        
                            Does this provider leave you on hold for a long time when you call?
                        
                        
                            No, they are really great about answering the phone right away
                        
                        
                            Did you have to wait long after you arrived for your appointment?
                        
                        
                            No, I didn't have to wait very long
                        
                        
                            Did you spend a lot of time in the waiting room at this provider's office?
                        
                        
                            No, my appointment started at the scheduled time