During my initial appointment with the UK Allergy Dept in the fall of 2010, I made sure Dr. Beth Miller was well-informed of my combination of multiple auto-immune health issues. However, during my one-year check-up with Dr. Miller and her resident-in-training November 2011, she acted all concerned and made it seem urgent that extensive labs be done to further investigate my auto-immune issues, to the tune of $3,000 for eight vials of blood being drawn. So why was she never that concerned about it the first time I saw her in 2010?? Only when she had a resident with her did she show any interest in my related health issues.
Both my husband and I had just lost our jobs due to economic cuts, and I made this VERY clear to the Allergy Dept. that I was on COBRA. Therefore, I was astonished that the Allergy Department did not first check with my insurance #1 to make sure it would be covered by my insurance, and #2 to make sure I could afford whatever portion I would be required to pay.
Dr. Miller and her office had done just that a month or so prior when wanting to send me for a $1,500 CT scan for sinus infection, to make sure my insurance would pay . . . yet they didn’t get prior authorization from my insurance for over $3,000 in labwork??? It’s not an unreasonable expectation, as my husband’s family physician did that very thing for us a few years ago. When he turned 60 and they wanted to give him a $300 Shingles vaccination, they first called our insurance to make sure it would be covered. So, one would think that $3,000 in lab tests would warrant review with the patient’s insurance, prior to being ordered. But Dr. Miller and her office dropped the ball, and never informed me of the expense to give me a CHOICE about having the tests done . . . they NEVER checked with my insurance FIRST!
I spoke with one of the Allergy Dept. managers about this matter, but she said she couldn’t do anything to assist with this bill. Instead, she suggested I speak with their billing office, which I did . . . .to no avail. I jumped through every hoop & spoke to every person I was re-directed to, and submitted a written detailed description of my complaint, exactly as instructed. However, the physician and the clinic responsible for the blatant disregard (of the expense I would incur from the tests they ordered) were NOT held accountable for their actions, leaving me with no alternative.
As of early 2012, my COBRA was running $350 a month, and me and my husband were already $500/month short of covering our mortgage, groceries, etc. Certainly one could understand my frustration with an additional lab bill, especially knowing that Dr. Miller requested for me to repeat the tests again in 2012 to compare readings to the 2011 tests. Needless to say, I did not have the tests redone. I simply couldn’t afford this set of lab work, let alone anything additional!!
Then the monthly statements stopped, so I thought Dr. Miller finally accepted responsibility for dropping the ball. TEN MONTHS had passed when we suddenly started receiving statements again showing the same balance due. By this time, we LOST our HOME and had to move in with my mother-in-law. I explained all of this AGAIN to Dr. Miller’s office, but instead of accepting responsibility for their error, they sent us to collections insisting we pay for a bill they forced on us. Steer clear of this physician unless you want to be financially raped by this physician!!
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