I love that they are always more than happy to answer my questions, and actually welcome questions. I've felt awkward at some other places I've visited when I've tried to ask a lot of questions, but not here. They always have an immediate answer for me when I call with a question. They would never try to get me to make an appointment unless I really needed one. I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to.