I was a patient of Dr Mullen for years. Now he as retired and I am staying with the new office staff. Susan and Dr Stringer just finished putting on a new crown. Susan's temporary crown was so good, thought I could keep that forever. Dr Stringer is very patient with me and was very patient with me about pain. I would recommend Peralfection to any of my friends. And Carol is my hygienist and Hay's been for years. She is great!
They only care about making money and not about their patients. My son was not seen for 9 weeks for his ortho and when I complained, the owner Stew said that he "wished he had gotten rid of us as patients months ago." When I said I didn't feel valued as a patient, his response was, "I'm running a business here, you need to go elsewhere."
I couldn't believe he was saying that to me. I then met with him in person and he continued to reiterate that he was running a business and that was what mattered, not his patients.
So if you are looking for a dentist or are currently with them, I would change immediately before you have a similar experience. I would recommend Dr. Byrd in Frederick or Hagerstown, he cares about his patients. Especially if you live in the Villages of Urbana and became part of his practice since he bought it out. Change now.
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