Joseph Brunner

In the old days one had to visit the service technician to get the computer repaired. It was a big hassle to get the system to the repair shop and then wait till the issue was resolved often for as long as a day to a week! Though some repair firms did offer onsite service they charged exorbitant rates; also it was not guaranteed if the technician could resolve the problem in one visit adding to the overall charges.

Fast forward to today's times where smart and qualified technicians use a plethora of tools and technologies to resolve issues as fast as they occur. With features like remote access, support is literally at your fingertips. Technicians can now connect to your system from a remote location and perform repair tasks as required. If the problem cannot be pinpointed then service technicians arrive at your doorstep as a part of pro-active customer support.

In fact the level of expertise, technology sophistication and professionalism mark the computer service field as one of the most dynamic ones today. A service technician today has to be proficient in several technologies representing various functionality. From basic hardware issues like connecting the printer to complex ones like system crash, technicians are certified to provide resolution for every computer issue known. Quick response time is an added advantage with computer firms providing solutions in minimum turnaround time whether in the form of online (remote) or onsite.