They make an extra effort to communicate with their patients, and even updated me every time I visited about where I was at in the recovery process and how much progress I had made. It was encouraging to know how much recovery I was making at each appointment. I was given a polite greeting when I walked in. It was nice to be acknowledged. It's always nice to have comfortable chairs to sit in while you are waiting to visit the chiropractor. I appreciate the fact that they invested in comfy chairs. They do such a great job of never overbooking appointments, even though they are extremely popular. I know for a fact that they have lots of business, but I've never had to wait a long time in a crowded waiting room like other places I've been too. All of my questions were answered during my appointment, and the doctor seemed very knowledgeable. They were happy to answer each and every question I had in-depth.