Lily Tran, CMT

Lily Tran, CMT
Personal Spa Experience Pleasant Street Vienna, VA 22180
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Consumer Feedback

(19 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4.5 star average for Value
Did you notice an improvement in your overall relaxation after your massage?
Yes, I felt very relaxed when I left
Was your massage therapist overly talkative during your massage?
No, they weren't overly talkative
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
by Anonymous
December 25, 2011
Does this provider remember you and your circumstances at every appointment?
Yes
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Did the massage therapist respect your privacy?
Yes, they respected my privacy
Did the massage therapist listen to your complaints and feedback during your massage?
Yes, they listened to my complaints and feedback
Was this provider willing to stay open late to accomodate your needs?
Yes, they've stayed open late when I've needed help
by Anonymous
December 20, 2011
Does this provider remember you by name?
Never, they can't even remember throughout my appointment
by Anonymous
December 07, 2011
Does this provider offer any coupons, discounts or promotions?
Sometimes, but you have to really look
Is this provider's business conveniently located?
Yes, it is very conveniently located
Does this provider offer flexible appointment times?
Yes
Did you feel like the massage therapist personalized your massage?
Yes, they personalized my massage
by Anonymous
November 08, 2011
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Did you spend a lot of time in the waiting room at this provider's office?
Absolutely not! I was seen right away!
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
by Anonymous
August 22, 2011
Did you have to wait long after you arrived for your appointment?
No, they were ready for me right after I arrived.
Did the massage therapist ask you about your preferences for the massage before beginning?
Yes, they asked about my preferences
Does this provider have helpful information available online?
Yes
by Anonymous
July 16, 2011
Did this massage therapist apply enough pressure during the massage?
Absolutely. They applied the perfect amount of pressure
Does this provider use current and safe equipment?
Yes; the equipment is very advanced!
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
by Anonymous
April 01, 2011
The one thing I couldn't believe during my appointment was that they took a personal call right in front of me. I found it to be incredibly rude. There was lots of available parking at their office. I was glad that I didn't have to drive around looking for parking. I will definitely recommend them to people I know. They are always polite and never use foul language, which I really appreciate. It's always made me uncomfortable at other places when I've heard them use foul language, but they don't here. I know I can bring my kids, and not worry about it. The staff really knows what they're doing, and they know a lot about the company they work for. They're able to answer most of my questions, and the only ones they don't are the ones they need their boss's approval for.
by Anonymous
March 05, 2011
Is this provider's business conveniently located?
Absolutely! It is right off the freeway and close to everthing
Was the massage therapist able to customize their massages for clients with injuries?
Definitely, and they made sure to ask if I had an injury before my massage
by Anonymous
February 28, 2011
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