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The Maristone of Franklin

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The Maristone of Franklin
The Maristone of Franklin
(23 Reviews)
347 Riverside Drive Franklin, TN 37064
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Consumer Feedback

(23 Reviews)
Service
4 star average for Service
Environment
3.5 star average for Environment
Expertise
3 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
3 star average for Value
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Fairly Easy
by Happy with Maristone xxx.xxx.33.234
April 19, 2012
Did this provider answer all of your questions?
None of my questions were answered
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Was this provider's office easy to locate?
Only with clear directions
by Anonymous xxx.xxx.193.53
March 28, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Are you going to visit this provider again?
Not if my life depended on it
Did this provider rush your appointment?
No
by Anonymous xxx.xxx.222.228
March 22, 2012
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Was this provider's office too loud?
No, it wasn't too loud
Is this provider easy to reach in an emergency?
No. It took me several times to get through.
by Anonymous
February 27, 2012
Does the staff at this facility make an effort to protect your loved one's privacy?
Yes, my loved one's privacy is respected
Did this provider prominently display their diplomas or business license?
Yes
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
by Anonymous
February 21, 2012
As the CEO of Maristone I would appreciate the opportunity to respond directly to anyone not satisfied, what their specific issue is and how I may offer a solution. It would be easy to walk into someone's place of employment, have no knowledge of what it takes to do their job and say it is not correct.

We have the highest trained staff in the area, going well above the state minimum requirements (RN on site, Chef, Yoga Instructor, CNA's). Our prices are in line if not less than all of our area competitors($3k-$5k per month). Being locally owned we take great pride in caring for our community and friends.

We hold monthly meetings with all residents so they may express any concerns. We change our menu monthly and activities are based on what our residents want.

Please contact me direct at 615-591-7676. Curt Revelette, CEO
by Curt Revelette, CEO
February 21, 2012
Was this provider's office clean?
It was satisfactory
by Anonymous
December 04, 2011
I did not feel safe at all in their care. I definitely had doubts about their qualifications. Their prices were not fair at all. They were extremely overpriced and I felt ripped off. I definitely don't trust their advice. They're only concerned about themselves. They were far to arrogant to get any sort of outside advice, even though they knew they should. I was hoping to see someone that considered my safety more important than always having an answer. Every time I've called and left a message, I've never heard back. It's extremely annoying.
by bh
November 11, 2011
Did this facility provide a wide variety of enjoyable activities for your loved one?
They offer a few, but not very many
Are you confident that this provider will continue working with you until a solution is reached?
No, I'm always worried they're going to settle with a solution that isn't the best
Would you refer this provider to a family or friend?
No, If I had known how terrible they were I never would have gone.
Did this provider ever take personal phone calls while in the appointment room with you?
Yes, they could have waited
by Anonymous
September 08, 2011
Was this provider sympathetic to your situation?
No, they didn't show any sympathy or concern
Did this provider promise services he/she couldn't provide?
Yes, they were able to do almost nothing they originally said they could
Does the staff at this facility make an effort to protect your loved one's privacy?
Not really, they could make much more of an effort
by Anonymous
July 31, 2011
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Map and Directions
347 Riverside Drive, Franklin, TN 37064