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Dr. Rakesh Malik, MD

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Dr. Rakesh Malik, MD
Doctors First
(80 Reviews)
> Get Phone Number & Directions
19785 Crystal Rock Drive, Suite 209 Germantown, MD 20874
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Consumer Feedback

(80 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4.5 star average for Value
Does this provider use current and safe equipment?
Yes
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Is this provider's business conveniently located?
Yes, it is very conveniently located
by Anonymous
December 16, 2011
I've never seen anyone who is more respected by their staff. The entire staff only had great things to say about working there, and it made me want to return all the more. I had a great experience here and will most definitely refer them to others in need of an internist. They would never suggest that I buy something that wasn't necessary, and never pressured me. They were always very considerate and professional.
by V Rodriguez
December 06, 2011
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Was this provider friendly?
Yes
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Was this provider's staff friendly?
Yes
by Anonymous
November 16, 2011
The waiting area here is rather cramped. People often have to stand as there is not enough chairs. Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. This provider has so much helpful information available online. They have an impressive website that's easy to use, with forms that you can fill out before your appointment. They also have a great online presence in multiple directories. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future. the receptionist should pay more attention of what us patients are saying, listening skills
by brown
November 15, 2011
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
Was this provider friendly?
Very! The most welcoming office I've visited!
Is this provider willing to pursue advice from other providers when necessary?
Yes, they were willing to ask for advice when necessary
by Anonymous
November 03, 2011
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Was this provider's office clean?
Yes everything was neat and sterile
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
by Anonymous
November 01, 2011
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
by Anonymous
October 28, 2011
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Do you feel that you could have received better service somewhere else?
No, I don't think so
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did this provider answer all of your questions?
Some were answered
by Anonymous
October 26, 2011
Was this provider late to your appointments?
No, they were on time
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
by Anonymous
October 25, 2011
I was amazed at how wonderfully they treated each of their staff members. They were so appreciative and thankful. I've never seen any employer treat their staff better, and it made me want to come back that much more. It was so nice to arrive and see many fully qualified staff members. I've gone to some places that were very understaffed and I've never had a good experience. This place had a great staff though, and I'll definitely be going back. I had a great experience here and will most definitely refer them to others in need of an internist. They make an extra effort to get to know their patients and find out what they need. They always remember me and make me feel very important. Let me just say that this business is in one of the safest areas around and you will be pleasantly surprised at how lovely the surroundings are.
by Andrei
October 17, 2011
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Map and Directions
19785 Crystal Rock Drive, Suite 209, Germantown, MD 20874