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RHEMA INC

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RHEMA INC
RHEMA INC
(14 Reviews)
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9665 CAMP BOWIE W FORT WORTH, TX 76116
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Consumer Feedback

(14 Reviews)
Service
2 star average for Service
Expertise
2 star average for Expertise
Staff
1.5 star average for Staff
Recommended
1 star average for Recommended
Value
1 star average for Value
Environment
5 star average for Environment
How would you compare this retail store to other retail stores that you have visited?
The worst I have seen
Were you able to get all of your questions answered while you were at this retail store?
None of my questions were answered
Was the staff at this retail store friendly?
Not one bit
Were the staff members able to answer your questions?
Not at all
Do you think that the provider's staff are well trained?
No
by Anonymous xxx.xxx.225.59
August 25, 2014
I wasn't very impressed with how many of my questions they were able to answer while I was there. I was hoping they would give me more information. While I was there, they didn't pressure me to buy anything I didn't want, which I really appreciated. I was able to shop without being harassed. Their staff was somewhat friendly, but they didn't go out of their way to make me feel welcome. This is by far the worst retail store I've ever been too. I can't believe they're still in business. They didn't seem very interested in my input. They were pretty much on their own track.

But the problem wasn't the store, it was the service over the next year or so....
Is it possible to give this group Negative Stars?! I was a customer from 2011 to recently. Their automated system would call me for CPAP refill supplies. I'd carefully answer and nothing would ever happen. I'd call, leave voice mail, would be told I'd get a call back. Finally, I got a call. It was to return my CPAP because Medicare denied payment. I investigated and it was because Rhema hadn't billed it properly! They screwed up and so I have to be without medically necessary equipment?! Anyway, you clearly have a choice for CPAP and Durable Meds and this is NOT the place to do business with. Go to Xmed or Landmark. But be very careful with Rhema/Rotec. They've got problems and will throw their customers under the bus!
by David xxx.xxx.168.123
April 22, 2014
Did you feel safe in this provider's care?
Absolutely Not!
Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
Did they follow up with you after your appointment?
No, but they said they were going to!
Was this provider argumentative or easily angered?
Very, they contradicted everything I said and became very angry
Does this provider leave you on hold for a long time when you call?
All the time! I think I got a gray hair while I was waiting
by Anonymous xxx.xxx.120.201
August 18, 2013
Did this provider prominently display their diplomas or business license?
Absolutely not! I don't think they have one!
by Anonymous xxx.xxx.100.147
July 14, 2013
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Map and Directions
9665 CAMP BOWIE W, FORT WORTH, TX 76116