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EDWARDS HEALTHCARE SERVICES INC

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EDWARDS HEALTHCARE SERVICES INC
EDWARDS HEALTHCARE SERVICES INC
(34 Reviews)
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5640 HUDSON INDUSTRIAL PKWY HUDSON, OH 44236
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Consumer Feedback

(34 Reviews)
Service
3.5 star average for Service
Environment
3 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4 star average for Recommended
Value
3.5 star average for Value
I have tried to return Mary Beth's call 4 times and get an endless ring. Never had any problems with previous supplier . They are no longer an approved ventor. This is progress ????? Had to press 1star or review would not go thru--so far it's a zero.
by Bruce Doorly xxx.xxx.160.35
June 13, 2016
This is the most terrible company I have ever had to deal with. I called and gave my information to them to order pump supplies. I heard nothing after two weeks so I called back. They told me they had everything they needed except for the prescription which they happened to fax to my doctor the day before. I called my doctor and told them to rush the prescription. One week later after hearing I called back only to be told that they were still waiting on the insurance and my doctor. So I was lied to twice. I asked to cancel my order and talk to the manager. The manager said they attempted to call my number two weeks ago, but were unable to leave a message. It's funny how I get messages all the time, but they have trouble with my voice mail. Well isn't acknowledged selective?? This is not the 90's people. Cell phone are pretty reliable. They could not prove that they had done anything on my account. As a type 1 diabetic I NEED my supplies. I ordered early enough to not run out of supplies, but because this company doesn't take the needs of their customers seriously enough I've run out of supplies. The manager tried to give me the excuse that I hadn't met my deductible on my insurance and that the supplies would be full cost. I agree that is terrible news, but does it look like I have a choice with this disease?? Did they think because it was costly I wasn't going to purchase the items and that's why they quit doing their job? I was referred to this company by Tandem, which is the company I got my pump from. I am also making a complaint with them.
by Kathryn xxx.xxx.163.186
July 01, 2015
Please enter your review here.
by Paul E. Barron xxx.xxx.207.187
May 14, 2015
Great Customer Service!
by Jane xxx.xxx.84.242
April 23, 2015
Terrible; thy are irresponsible, careless, unresponsive, and unorganized, even under threat of lawsuit. To avoid having life threatening seizures, I require a continuous steady supply of a piece of medical equipment that cannot be stored because of a very short shelf life. They have been continuously slow in shipping and haven't yet sent me this months order; however, I have received an invoice for has not yet been shipped. I have been over one weeks without this item.
by mhpinkbottom xxx.xxx.88.216
January 18, 2015
It is too bad that one star is the lowest rating we can give them on here. Nothing is EVER easy with this company. I have been stuck with them for approx. 3 years now. The billing has been screwed up from day one. In an attempt to keep the billing straight, we changed from receiving things every 90 days to doing it on a monthly basis. I normally receive a reminder call from them the last week of the month - my order which was normally shipped out on the 4th, then it became the 7th, and now it is the 11th - and they are refusing to ship this order out until the 15th. It is just a cluster - from beginning to end. When it is time for a new pump - it will be time for a new company for me!! The initial customer service rep I talked to was RUDE!!! Absolutely RUDE!! Please remember when you call the to always write down the name of the rep you are dealing with, and do not be afraid to ask for a supervisor!

by Very Dissatisfied!! xxx.xxx.78.194
December 11, 2014

EXCELLENR SERVICE
by DON KARVONEN xxx.xxx.152.9
July 18, 2014
Was the staff at this retail store friendly?
Yes, they went above and beyond
Did the staff at this retail store pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Does this provider answer the phone in a reasonable time when you call?
Definitely
Was the provider's staff helpful and knowledgeable?
Yes
Were the staff members able to answer your questions?
Yes
by Anonymous xxx.xxx.71.120
May 30, 2014
Did the staff at this retail store pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Did this retail store have reasonable prices?
Yes
Were you able to get all of your questions answered while you were at this retail store?
Yes
Was the staff at this retail store friendly?
Yes
How would you compare this retail store to other retail stores that you have visited?
Among the best I have seen
by Anonymous xxx.xxx.48.11
May 27, 2014
I was referred to Edwards due to the Obama crapola. This company responds initiallt, however to get supplies would take an act of congress. I can't wait this long. I need supplies NOW I need insulin-pump infusion sets and this company puts up a good front but never follows through or even makes an attempt to do so!
by AnyasMom xxx.xxx.50.223
May 05, 2014
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Map and Directions
5640 HUDSON INDUSTRIAL PKWY, HUDSON, OH 44236