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The Wexford House

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Kingsport, TN

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The Wexford House
The Wexford House
(20 Reviews)
> Get Phone Number & Directions
2421 John B Dennis Pkwy Kingsport, TN 37660
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Consumer Feedback

(20 Reviews)
Service
3 star average for Service
Environment
3.5 star average for Environment
Expertise
3 star average for Expertise
Staff
3 star average for Staff
Recommended
3 star average for Recommended
Value
1.5 star average for Value
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Was this provider's office easy to locate?
Only with clear directions
Are you going to visit this provider again?
Sure
by Anonymous xxx.xxx.72.206
July 04, 2012
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was this provider's office easy to locate?
I got lost, but eventually found it
by Anonymous xxx.xxx.173.188
May 29, 2012
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Does this provider treat every client equally?
Yes, they don't show favoritism
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
by Anonymous
January 26, 2012
Does this provider adhere to the customer is always right policy?
No, it is their way or the highway
Was it clear that this provider takes pride in the appearance of his/her office?
No, I don't think they've ever cleaned it
Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
by Anonymous
December 12, 2011
Would you recommend this nursing home to others?
I Already Have
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
by Anonymous
November 23, 2011
Some of the nurses here don't care about their patients,they are just here for a check..I wouldn't recommend this place to anybody..my dad was complaining about his throat being sore for 2 weeks,they kept telling us he was fine,finally he started to lose his voice,we ask for him to be sent to the emergency room to be looked at,they asked the doctor he said no,we took him anyways,he was there for 4 days because his bp was to low..when he came back here from the hospital the doctor here got mad and dropped him,and physical therapy dropped him also..
by bsdale8
October 27, 2011
Would you refer this provider to a family or friend?
No, If I had known how terrible they were I never would have gone.
Does this provider ever overbook appointments here?
All the time! the waiting rooms are always packed and It seems as if they are more concerned about quantity over quality
Would you recommend this nursing home to others?
Absolutely Not
Does this provider give unbiased advice?
Definitely not! It was obvious they just wanted to make money!
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait forever.
by Anonymous
September 20, 2011
Did this provider use excessive foul language?
No
Did this provider ever dismiss your concerns as unimportant?
Yes, they said I was overreacting, and I knew I wasn't
Is this provider willing to pursue advice from other providers when necessary?
No, and they didn't want me to seek anyone else's opinion
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Was this provider's office too cold?
No, it was fine
by Anonymous
August 06, 2011
They could work on improving their level of customer service here. It wasn't the worst that I have seen, but overall I left unimpressed. They were far to arrogant to get any sort of outside advice, even though they knew they should. I was hoping to see someone that considered my safety more important than always having an answer. They gave about the same level of care as others I have been to for the same problem. Just as a side note, this business is really conveniently located and is close to everything. It is right off and freeway .
by resident
July 27, 2011
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Does this provider always put the customer first?
Yes, they always put customers first
Does this provider remember you by name?
Sometimes, but not always
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
by Anonymous
March 14, 2011
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Map and Directions
2421 John B Dennis Pkwy, Kingsport, TN 37660