Tony Tsen, MD

Tony Tsen, MD
Southwest Gastroenterology 911 S State Hwy 123 Bypass Seguin, TX 78155
Add a Review

Consumer Feedback

(5 Reviews)
Service
4.5 star average for Service
Environment
5 star average for Environment
Expertise
4 star average for Expertise
Recommended
4 star average for Recommended
Value
1 star average for Value
Did this gastroenterologist answer all of your questions?
No, I left confused and frustrated
Do you feel that you could have received better service somewhere else?
Probably, I wasn't impressed
Did they follow up with you after your appointment?
Yes.
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Is this provider's business conveniently located?
Yes, it is very conveniently located
Not only did I find a parking spot right away, but I knew my car was safe because the spots were designated and close to the entrance. They go out of their way to make everyone feel equally respected and cared for. I've seen client favoritism at some of the other places I've been, and I really appreciate the extra effort they make to avoid that here. They were so easy to reach in an emergency, they answered my call immediately. It is a relief to know that I can count on them to always be there for me when I need them the most. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future. They explained all the risks and benefits of my treatment options. Everything was explained in detail, all my questions were answered, and I felt a lot better about choosing a treatment plan.
I have never seen a coupon for this provider, nor do they ever have specials or promotions going on. I don't think they like to help people save money. My appointments don't usually get canceled here, but it's not unheard of either. I never know, it's usually a 50-50 chance. I was shocked when they dismissed my concerns as unimportant and told me I was just overreacting. I knew that my situation needed attention, and I couldn't believe that they wouldn't even look into it. It was easy to get the appointment time that worked for me. I noticed that Dr. Tsen was involved in a lawsuit where a patient died in his care.schedule.
Was it easy to make an appointment with this provider?
Yes
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Add a Review