Has this provider ever cancelled your appointment on you last minute?
Yes, I'm never confident that my appointment will actually happen
Does this provider promptly return your phone calls?
Yes
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring