Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Does this provider leave you on hold for a long time when you call?
I usually have to wait on hold for quite a while, but not as long as some other places
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information