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Dennis Gray, MD

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Dennis Gray, MD
(36 Reviews)
> Get Phone Number & Directions
1169 Eastern Pkwy Ste 1111 Louisville, KY 40217
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Consumer Feedback

(36 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
3.5 star average for Value
I have been going to this doctor office ever since I was a baby, everything was fine, I even have my son going to this office. It took this doctor 2 months to set me up an appointment when I was pregnant to refer me to a gyno. Then I had my son and he started going to this office, everytime I would set up an appointment and the nurse ask if a date was ok, and I said no, she would put it in the computer as a no show. And I called the office to set up an appointment for my son oneday early 2010 and a nurse demanded to know why I missed so many appointments, I told her it was their error and she started screaming at me. After that my son started having ear infections and stopped talking completely and after 7 months of non stop ear infections and me asking the doctor to get ear tubes put in his ears, the doctor agreed, at this point my son couldn't hear anything, and couldn't for 7 months and was 2 1/2 and having to relearn how to talk. But he finally got them and was starting to talk again, 2 months after that the doctor wanted him in a speech program because he was only saying a handful of words. The nurses took several months to refer us to a speech program, well my son started the speech, after 2 months I didn't feel comfertable with the speech therapy anymore and cancelled ( therapists showing up at my house hours late, talking about their religion, showing my son their religious toys and just trying to get in more therapists that weren't needed, oh and were suppose to be here an hour, but would only be here 30 minutes-40 minutes and be late to the next person's house ( first steps)) Then my son had an appointment to see his doctor and teh doctor didn't like the fact I pulled him outta the speech, I told the doctors at this office, there wasn't any inprovement and what could 30 minutes 3-4xs a month do for only 4 months? he was better off just me working with him, but the doctor didn't have any faith in me. Wll I moved outta louisville and wanted to stay with this doctor, so I would get up at 5am just to make it to the 8:30am appointments, and finally had enough when i tried schedulign my son his 3 year checkup. 1 month later, after called every week day several times, I gave up, i could never get ahold of anyone, they were either closed, meeting or all phones busy all the time. So I switched my son's doctor and then had to call this doctor to get my son's medical records switched over, they wouldn't answer the phones and so I had to get my boyfriend to leave work to stop by there and get the papers, all the nurses were just walkign around and gossiping and not answering phones. They said it would be up to 30 days to get the records. Now it's been 26days and I had to set up an appointment to get my 3 year old son shots they didnt give him when he was 6 months old. I show up at the new doctor office and they look at the shot records I have and said he's missing many shots and need their copy ( everytime he got shots, I asked them to update my shot record, which they didnt do right) again the doctor office called them and they didnt answer the phone, so I had my boyfriend again, stop by their office to get the papers, they gave them to him, and yes I did look at them, they put in the papers their worried about my son, tried working with him, but I refused ( never happened), and they have him listed as a 2 year old 223lb black male... he's now 3 years old, and he's definitely not 223lbs and he's white. But seeing the papers, it just shows me, Dr Gray wrote down all positive stuff, but the days my son seen the woman doctor, she only put negative stuff about me and my boyfriend ( his father), she tells you one thing to your face and writes negative stuff in your paper work behind your back. The whole time I was there I felt rushed, I would sit in the waiting room for about 30 minutes or more ( once I was there for 2 hours back in 2009) but once you get back in the room, the doctor will see you for abotu 5 minutes and rushed the whole time, and it's not dr gray that does that, it's the woman doctor that rushes you. I actually do not know her name.
by deannas
December 07, 2011
Was this provider's office too loud?
No, it wasn't too loud
Did this provider rush your appointment?
No
Does this provider remember you and your circumstances at every appointment?
Yes
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
by Anonymous
December 05, 2011
Does this provider give unbiased advice?
Definitely not! It was obvious they just wanted to make money!
by Anonymous
November 21, 2011
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Did you leave the office feeling satisfied with your visit?
Yes
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Did this provider have an entertaining selection of waiting room magazines?
Yes
by Anonymous
November 18, 2011
Let me just say that this business is in one of the safest areas around and you will be pleasantly surprised at how lovely the surroundings are. The restrooms were very well-stocked at this provider's office. They always have toilet seat covers, paper towels and toilet paper and never run out. I love that I can count on them to work with me until they find a solution for my situation. Other places I've visited, seem to give up after they don't have an answer for me the first time, but not here. I don't know of anywhere else that would've taken better care of me. I had a great experience.
by Barbara
November 03, 2011
Was this provider's office clean?
Yes everything was neat and sterile
Does this provider promptly return your phone calls?
Yes
Does this provider treat every client equally?
Yes, they don't show favoritism
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
by Anonymous
October 25, 2011
Did this family doctor answer all of your questions?
Yes
Was this family doctor's staff friendly?
Yes
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
by Anonymous
October 17, 2011
Did this provider listen to your input and concerns?
Definitely not! I was constantly interrupted or cut off!
Was the waiting area spacious?
No, multiple people had to stand
Was this provider willing to stay open late to accomodate your needs?
No, they close exactly on schedule despite any circumstances
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
by Useless
September 28, 2011
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Did this family doctor answer all of your questions?
Every question I had was answered thoroughly
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Were the waiting room chairs comfortable at this family doctor's office?
Yes
by Anonymous
September 22, 2011
Would you refer this provider to a family or friend?
Yes
Did this provider have reasonable prices?
Yes
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
by Anonymous
September 07, 2011
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Map and Directions
1169 Eastern Pkwy Ste 1111, Louisville, KY 40217