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Sharon Tinanoff, MD

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Sharon Tinanoff, MD
Mount Vernon Internal Medicine
(9 Reviews)
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755 Mt Vernon Highway NE Suite 400 Sandy Springs, GA 30328
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Consumer Feedback

(9 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
1 star average for Value
I will start by saying I that I think that Dr. Tinanoff is a really good doctor, she it thorough and bright. The office staff on the other hand is horrendous! I am appalled with my encounter this week, it's unreal. Like other reviews state, trying to get someone on the phone is like your odds for winning the lottery - slim to none. I was scolded in front of other staff members for a simple misunderstanding of how long it takes to get a prescription refill.

The last few times I had been able to call in the refill in the morning and they would have it ready for me by end of day. This time though it wasn't. I came into the office 10 minutes before closing, first off the entrance where you pick up your prescriptions was already locked. I knocked on the door and could hear someone at the back desk clicking away on the computer but never bothered to answer the door. I went around to the main entrance where there were 2 ladies behind the front desk. One lady just glared at me while I told them that I was here to pick up a prescription refill and the other door was already locked. The other lady was pleasant (she had short hair and glasses, didn't get a name though), she apologized saying that it shouldn't have been locked and asked for my ID for the prescription, then went to the back. I could hear other staff members in the back loudly talk about their irritation about looking for/filling my prescription. After about 20 minutes the lady came back, apologized for the wait but said that she couldn't find my prescription anywhere and that the Tinanoff had already left for the day. She asked me to come back tomorrow, I asked what time they opened to which she said 7:30am and that I should be able to get it then.

I come back this morning at 7:50am and of course the door pick up prescriptions was locked, shocking. I precede back to the main entrance, where I find the same 2 ladies at the desk. The one lady who glared at me yesterday had the same lovely expression on her face and thankfully the lady with glasses was there to greet me. She again took my ID and was off. After a few minutes the lady returned with another lady in tow (older lady with white hair) who I'm assuming was probably the office manager. I explained to her that I had called in my prescription yesterday morning, had visited last night and was told to come back this morning. She starts by saying that it takes 48 hours to refill prescriptions. I told her that previous I had no issue with same day pickup and that based on previous encountered I assumed it would have been the same. She snidely told that if every person came in whenever they wanted to pick up prescriptions that they wouldn't get anything done, her irritation was very visible. It was just down hill from there.

Honestly, this was a simple misunderstanding on operating procedures. This woman, and most of the other women in this office should not work in customer service. I could not believe that she scolded me and how frustrated she was. Instead of saying something like "I'm glad that we've been able to service your request same day previously, but it can take up to 48 hours. Since this was a holiday week we've had a high volume, which is why it's going to take 48 hours. If you come back this afternoon we should have it ready for you." Simple, easy, done. Instead I got attitude, scolded and was left feeling nothing close to valued. People in customer service, especially the medical field should treat their clients with empathy, compassion and respect, which is the polar opposite of what I received. No one asked these people to take jobs in customer service, they chose it. After the encounter today it's VERY clear that most of them should have chosen differently.
by Lauren R xxx.xxx.63.75
July 07, 2017
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
by Anonymous xxx.xxx.36.28
October 07, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.20.180
August 27, 2012
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Did you leave the office feeling satisfied with your visit?
Completely!
Would you recommend this internist to others?
I Already Have
Did this provider have an entertaining selection of waiting room magazines?
Yes
by Anonymous
October 17, 2011
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Was it easy to make an appointment with this provider?
Yes
Was this provider's staff friendly?
Yes
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
by Anonymous
August 11, 2011
Does this provider offer any coupons, discounts or promotions?
Never. I don't think they care about helping their clients save money
Did this provider use excessive foul language?
No
Was the waiting area spacious?
Yes
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
by Anonymous
July 10, 2011
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Was the waiting area spacious?
Yes
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
by Anonymous
July 05, 2011
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Was this provider's staff friendly?
Yes, they went above and beyond
by Anonymous
May 19, 2011
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Was this provider's office easy to locate?
Fairly Easy
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
by Anonymous
May 15, 2011
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Map and Directions
755 Mt Vernon Highway NE Suite 400, Sandy Springs, GA 30328