Their office was nice and quiet. I was worried it would be overly loud but it was fine. The waiting room here is spacious. I never feel like I have to sit too close to someone or that it is overcrowded. They're always able to answer simple questions over the phone. They only make me schedule appointments if necessary. They've never dismissed any of my concerns as unimportant, and take every concern of mine very seriously. They were very qualified and knowledgeable. I could tell that they've been doing their job well for quite a while.