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Roger Thurmond, MD

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Fairbanks, AK

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Fairbanks, AK
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Roger Thurmond, MD
(19 Reviews)
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4001 Geist Rd Suite 8 Fairbanks, AK 99709
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Consumer Feedback

(19 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4.5 star average for Recommended
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
by Anonymous
November 21, 2011
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
by Anonymous
October 12, 2011
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
by Anonymous
September 29, 2011
Does this provider always put the customer first?
Yes, they always put customers first
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
Did this provider ever postpone your appointment?
No, they never postpone my appointment
by Anonymous
September 17, 2011
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Did this provider answer all of your questions?
Yes
by Anonymous
August 24, 2011
Did you have to wait long after you arrived for your appointment?
No, they were ready for me right after I arrived.
Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
by Anonymous
July 25, 2011
Were you able to relax during your appointment?
Yes, I was completely at ease
Was this provider's staff friendly?
Yes, they went above and beyond
Would you recommend this dermatologist to others?
I Already Have
Did they follow up with you after your appointment?
Yes.
Is this provider's business conveniently located?
Yes, it is very conveniently located
by Anonymous
May 26, 2011
The waiting room here is spacious. I never feel like I have to sit too close to someone or that it is overcrowded. Whenever I make an appointment, I'm always confident that they're going to be ready for me at my scheduled time. At other places I've been to, it's always bothered me when they postpone my appointment, but they've never done that here. They were easy to reach in an emergency. When I called they answered right away and I was so relieved to hear a friendly voice. They are nice but WAY overbooked and the staff is clearly overworked. They should really allow for more time in between appointments if they want to keep any business.
by AKMOM77
April 07, 2011
They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have. I will absolutely return. I had an amazing experience, and they were by far the best I've ever seen. This provider has no helpful information available online, apart from their address and phone number. They just have a basic listings page. I don't know of anywhere else that would've taken better care of me. I had a great experience. They're always able to answer simple questions over the phone. They only make me schedule appointments if necessary.
by snowman
March 10, 2011
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Map and Directions
4001 Geist Rd Suite 8, Fairbanks, AK 99709