Directory > Providers > Dental Care > Oral Surgeon > NY > Fairport > Eric W Ruckert, DDS > Reviews

Eric W Ruckert, DDS

Nearby

Oral Surgeons

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Rochester, NY

Lisa G Marin, DMD MD

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Eric W Ruckert, DDS
(25 Reviews)
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6800 PITTSFORD PALMYRA RD FAIRPORT, NY 14450
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Consumer Feedback

(25 Reviews)
Service
3.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
Value
3 star average for Value
I wasn't greeted at all when I entered their office. I could tell they noticed I walked in, but they still didn't acknowledge me. I couldn't believe how rude and inconsiderate they were. I showed up before their scheduled closing time and they said they were closing. They knew I needed help but they still decided to close early. It's shocking how little they seem to care about customer service. From my experience It appears as if customers are never put first here. The staff is incredibly rude and seem to care more about themselves. The music they played here was downright irritating and gave me a headache. I would have preferred absolute silence to that noise. Their office was unbearably cold. I was starting to worry that I would catch hypothermia if I stayed there any longer. I understand that heating bills are expensive, but it was awful in there.
by RuthyLady
December 17, 2011
Dr. Ruckert was extremely relaxed and professional, letting his positive numbers of success on dental implants speak for themselves. The only problem I had with my experience is the receptionist was a little short with me, answering, "Sure," when I said I had an appointment. I thought it was pretty rude and she never looked me in the eye, but whatever, I'm not going to the dentist to makes friends with an underpaid, bored (most likely single with that attitude) receptionist.
by Ben
October 06, 2011
Were you able to relax during your appointment?
Yes, I was completely at ease
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Does this provider use current and safe equipment?
Yes; the equipment is very advanced!
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
by Anonymous
September 29, 2011
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Does this provider give unbiased advice?
Not really. It felt like they just cared about making money.
Was this provider late to your appointments?
Yes, they were over an hour late for my appointment
by Anonymous
September 14, 2011
Was it easy to find parking at this provider's office?
Yes, it was convenient
Did this provider leave you unattended for an extended period of time?
Yes, I was completely ignored for a long time!
Is this business handicap-accessible?
Yes, it was handicap-accessible
Did this provider have an entertaining selection of waiting room magazines?
Yes
Does this provider give unbiased advice?
Not really. It felt like they just cared about making money.
by Anonymous
September 14, 2011
Was this provider's office clean?
It was satisfactory
Did this provider use excessive foul language?
No
Did this provider seem irritated to be working with you?
No, they were polite
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
by Anonymous
September 04, 2011
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did this provider show attention to detail?
No, I was afraid they were going to forget something important
Did this provider answer all of your questions?
None of my questions were answered
Is this provider's business conveniently located?
Yes, it is very conveniently located
by Anonymous
August 29, 2011
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Was it easy to make an appointment with this provider?
Yes
by Anonymous
August 25, 2011
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider friendly?
Very! The most welcoming office I've visited!
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Was this provider's office easy to locate?
Fairly Easy
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
by Anonymous
July 01, 2011
I must have caught them on a difficult day, as the dentist seemed a little stressed, and yet was still very personable and friendly. I waited an hour after my scheduled time before I was called in. Dr Rucket was very knowledgable and thoroughly explained my options, along with the pros and cons of each option. My surgery was completed very briskly, yet was very professionally. I could tell that Dr Ruckert was experienced and could probably do some of his surgeries blind-folded - he's that good
by dan
June 23, 2011
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Map and Directions
6800 PITTSFORD PALMYRA RD, FAIRPORT, NY 14450