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Robert E Purnell, O.D.

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Robert E Purnell, O.D.
(77 Reviews)
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31 Park Avenue Rutherford, NJ 07070
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Consumer Feedback

(77 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Was this provider late to your appointments?
No, they were on time
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous
June 15, 2011
Does this provider promptly return your phone calls?
No, I have to wait weeks before I hear back
by Anonymous
April 18, 2011
I've already told my friends and family about the fantastic experience I had there. I haven't seen any coupons or discounts for this provider's office, but I haven't really looked. They never mention anything about promotions when I'm there. They were by far one of the best I've ever seen in their field. It was obvious that they've been exceeding their clients' expectations for many years.
by Anonymous
April 04, 2011
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
by Anonymous
March 22, 2011
Did you leave the office feeling satisfied with your visit?
Yes
Did this provider prominently display their diplomas or business license?
Definitely! I saw it as soon as I walked in!
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
by Anonymous
March 11, 2011
The chairs in their waiting room were definitely above average. I was comfortable. This office is kid friendly, offering a small play area and reading materials. There was lots of available parking at their office. I was glad that I didn't have to drive around looking for parking. I couldn't believe how great the kids exam room was set up. It was very obvious that they took pride in the office's appearance. One thing I noticed about their office was how absolutely clean it smelled. They must clean or sanitize all the time. They never have that typical, annoying music playing here. If they do play music it is soothing and appropriate for the setting. This is a great family oriented establishment and would highly recommend it to anyone.
by Anonymous
March 03, 2011
Do you feel that you could have received better service somewhere else?
No, I don't think so
Does this provider always put the customer first?
No, putting customers first doesn't really seem to be a priority to them
Does this provider remember you and your circumstances at every appointment?
Not really. I usually have to remind them.
Did this provider answer all of your questions?
Yes
Did this provider ever postpone your appointment?
No, they never postpone my appointment
by Anonymous
February 25, 2011
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Map and Directions
31 Park Avenue, Rutherford, NJ 07070