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Paul Zaydon, MD

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Paul Zaydon, MD
(16 Reviews)
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115 Newport Ave Pawtucket, RI 02861
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Consumer Feedback

(16 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
2 star average for Value
Was this provider late to your appointments?
No, they were on time
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
by Anonymous
February 07, 2012
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
by Anonymous
October 17, 2011
Was this provider's office too cold?
No, it was fine
by Anonymous
September 29, 2011
Paul T Zaydon

Bad treatment, awful customer service.

My wife went for an evaluation. Dr. Zaydon recommended treatment with prescription meds. My wife is breast feeding our infant son, and so she asked the Dr. to be sure that anything he prescribed would be safe to use while in that situation. She had the baby with her right there in the office, so he could not have missed it. He nodded in agreement, and wrote her 2 prescriptions.

After we bought the medicine ($$$), we read the caution statements and both of them said to AVOID while breastfeeding. One of the medicines was said to contribute to tumors in infants. Nice. So now we are out the cost of the visit, and the cost of the medicine, and my wife is no closer to better because she can’t take the medicine.

It gets worse. The billing office refuses to invoice Blue Cross for the procedure performed during the office visit because they “know” it won’t be covered. I called Blue Cross and they told me it WILL be covered, and that it was wrong for Dr. Zaydon’s office to submit an impartial/incomplete claim for services rendered that day. It is up to Blue Cross to approve or deny claims, it is not up to local offices to second-guess what is covered, since every plan/policy is different. To add insult to injury, the billing office clerk is cartoonishy rude. I suspect this office deliberately under-reports to Blue Cross as a business practice, because what they charge the clients is probably much more than what Blue Cross would agree to reimburse. That would explain why the clerk is so defensive and condescending.

I know this is not an isolated situation, because I went there once a few years ago and was unimpressed with the treatment I received, and I had the exact same billing issues (…they said B.C. would not pay, and B.C. DID pay once the office submitted the claim correctly). We decided to give them another chance. We won’t be back.

Stay away.
by not usually one to complain...
July 18, 2011
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Does this dermatologist use current and safe equipment?
Fairly current
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Did you have to wait long after you arrived for your appointment?
I had to wait for a little while.
by Anonymous
May 05, 2011
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Was this provider's staff friendly?
Yes
by Anonymous
April 18, 2011
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Map and Directions
115 Newport Ave, Pawtucket, RI 02861