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Robert Ancona, MBA, MD

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Robert Ancona, MBA, MD
Cross Keys Pediatrics
(18 Reviews)
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405 Center Quadrangle Baltimore, MD 21210
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Consumer Feedback

(18 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
5 star average for Recommended
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Does this provider promptly return your phone calls?
Yes
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Does the pediatrician get upset when you seek a second opinion?
No, they didn't get upset
by Anonymous
September 01, 2011
Did this provider have an entertaining selection of waiting room magazines?
Not at all! They were boring and outdated
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Is this provider's business conveniently located?
Absolutely! It is right off the freeway and close to everthing
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
by Anonymous
August 24, 2011
I love the way that they interact with both me and my child every time we visit. They always respect my child's individuality and make an extra effort to always include them. It seemed like they went out of their way to encourage me, and were very supportive of all my values and beliefs about parenting issues. I know I can always count on them. They really go above and beyond to make me feel special. I've never been anywhere that seems to care more about their clients than here.
by La Tanya Gordon
August 15, 2011
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Does this pediatrician emphasize preventative care, such as child safety and nutrition?
No, they never mentioned anything about child safety or nutrition
Was the waiting area spacious?
Yes
by Anonymous
August 01, 2011
Did this pediatrician have bright, child-friendly examining rooms?
Definitely! They were some of the most child-friendly examining rooms I've ever seen
Did they follow up with you after your appointment?
Yes.
Did this pediatrician have good bedside manner and were they well-liked by your child?
Yes, and my child loves them!
Does this pediatrician emphasize preventative care, such as child safety and nutrition?
Absolutely! They gave me plenty of information about child safety and nutrition
by Anonymous
July 27, 2011
Let me just say that this business is in one of the safest areas around and you will be pleasantly surprised at how lovely the surroundings are. The restrooms at this provider's office were clean and well-maintained. You could tell that they cleaned them regularly. The chairs in the waiting room were pretty standard I suppose. They served their purpose while we were waiting, but it would have been nice if my child and I were a little more comfortable.
Just as a side note, I was very impressed with how conveniently located this business was and how close it was to other shopping centers. It was so easy to find, I didn't have any trouble at all. I love that they always make sure I'm able to be with my child at all times. They go above and beyond to make sure my child and I are always comfortable.
by Jennifer
June 07, 2011
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Was this pediatrician able to answer all your questions about immunizations?
Yes, they answered my questions
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Does the pediatrician interact with both you and your child during appointments?
Yes, they interacted with both of us
by Anonymous
June 06, 2011
Would you recommend this provider to others?
I Already Have
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Does the pediatrician have other doctors or nurse practitioners that can provide care if the pediatrician is sick or unavailable?
Absolutely. They have plenty of nurse practioners and doctors as back-up support
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
by Anonymous
March 16, 2011
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Map and Directions
405 Center Quadrangle, Baltimore, MD 21210