Washington Center for Aging Services

Washington Center for Aging Services
Washington Center for Aging Services 2601 18th St NE Washington, DC 20018
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Consumer Feedback

(42 Reviews)
Service
3.5 star average for Service
Environment
3.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
2 star average for Value
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Yes! They took a personal call right in front of me. I found it to be incredibly rude.
Would you recommend this senior care facility to others?
No
Was this senior care facility's staff friendly?
Not one bit
Was this senior care facility clean?
No, I didn't feel comfortable at all
Did this senior care facility prominently display their credentials or business license?
No, I never saw one
Bad service, bugs and bad food!!! Mother waits hours to use bathroom or be changed! Some Africans are very rude! Items stolen from mother several times and nothing is done! There are a few people who are very nice. One young African guy helped her a lot and was falsely accused of stealing and moved to another floor. Lady over him did not like him helping so much! When I complained, they did good for a while and later went back to same old ways. My so-called sister threw her in this place because tired of taking care of her after moving her out of her good apartment! Her health got worse after moving!
My mom is there now and I am trying my hardest to get her out of there. My mom don't get baths, her room is always dirty, every time you call the nurses station you are automatic switch to the guard booth because no one answers and they leave her in the bed all day. When I come she's in bed with untouched breakfast and lunch trays. No one there excepts responsibility for anything. My mom now has a sore on her ankle that is draining puss.I asked the nurse there and she knew nothing about it. Between myself and 2 sisters we been cleaning it because no one there have.
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Was this senior care facility easy to locate?
Absolutely! It couldn't have been easier!
Were you able to get all of your questions answered while you were at this senior care facility?
Yes
Was this senior care facility's staff friendly?
Yes
Would you recommend this senior care facility to others?
Yes
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
The nursing assistants were very rude and unprofessional. I even saw them be abusive with some of the patients. The only good part about the whole building was the rehab department, which are not even a part of the same company.
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Yes! They took a personal call right in front of me. I found it to be incredibly rude.
Was it easy to find parking at this senior care facility?
No, I had to pay for parking!
Was this senior care facility's staff friendly?
Not one bit
How would you compare this senior care facility to other senior care facilities you have visited?
The worst I have seen
Did this senior care facility prominently display their credentials or business license?
No, I never saw one
Does the provider's staff try to be helpful?
Mostly
Did you feel like this provider's office was sufficiently staffed?
Somewhat
Was the waiting area spacious enough?
Yes
Does this provider use current and safe equipment?
No; the equipment needs to be updated
Does this provider always take that extra step to make you feel special?
Never, I've been going here forever and they can't even remember my name
How would you compare this provider to others in his/her field that you have visited?
The worst I have seen
Does this provider offer any coupons, discounts or promotions?
Never. I don't think they care about helping their clients save money
Was this provider's staff friendly?
No, they were rude
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Not at all! I had to schedule an appointment for absolutely everything!
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
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