Washington Center for Aging Services


2601 18th St NE
Washington, DC 20018

Phone: (202) 541-6200
Fax: (202) 541-6188


Based on 29 Surveys

Community Feedback

1.5
May 18, 2013
By Anonymous XXX.XXX.123.6
Their equipment was ancient. By the looks of it I wouldn't be surprised if they've never replaced any of it. I feel like my appointment was pointless. None of my questions were answered, nothing was accomplished, and I felt worse when I left. Every time they left the room, the staff would immediately begin complaining about how much they disliked working there. It made me nervous, and I didn't go back. They definitely didn't have enough staff members on hand. It seemed like one person was trying to do everything, and I ended up waiting for a very long time. They were far to arrogant to get any sort of outside advice, even though they knew they should. I was hoping to see someone that considered my safety more important than always having an answer.
3
April 11, 2013
By Anonymous XXX.XXX.9.115
Was this provider argumentative or easily angered?
Very, they contradicted everything I said and became very angry
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Did this provider have reasonable prices?
No, it was expensive.
Did they follow up with you after your appointment?
I had a follow-up appointment, but I scheduled it.
4
January 20, 2013
By pika XXX.XXX.47.137
I don't know of anywhere else that would've taken better care of me. I had a great experience. One of the first things I noticed about this business was how many different areas of the building were handicap-accessible. I have been to other places where I couldn't tell how someone in a wheelchair could even enter, but they really spent a lot of time to accommodate people with all different needs. There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. They've stayed open past their closing times many times when I've needed help. They've never turned me away when I've needed them. When comparing them to others I have visited for the same condition, they are among the best I have seen.
5
November 04, 2012
By Anonymous XXX.XXX.50.244
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Did you have to wait long after you arrived for your appointment?
No, they were ready for me right after I arrived.
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
4
August 16, 2012
By Diane Jones XXX.XXX.15.14
They paid close attention to me and all of my questions were answered. Their staff is very friendly and professional. I was very satisfied with my visit. They were helpful and I left feeling encouraged.
4
August 09, 2012
By Anonymous XXX.XXX.255.250
They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. Their staff was friendly enough, but they didn't go out of their way to help me. I was very satisfied with my visit. They were helpful and I left feeling encouraged. The office was easy enough to find. I'll definitely be going back. I didn't have a bad experience. They answered my questions and spent a lot of time with me. I didn't feel like they were trying to rush my appointment at all.
4.5
August 06, 2012
By Anonymous XXX.XXX.14.213
They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future.
3.5
July 30, 2012
By Anonymous XXX.XXX.30.48
They paid close attention to me and all of my questions were answered. Their staff was friendly enough, but they didn't go out of their way to help me. I was very satisfied with my visit. They were helpful and I left feeling encouraged.
4
April 30, 2012
By Anonymous XXX.XXX.42.225
They paid close attention to me and all of my questions were answered.
4
January 12, 2012
By Anonymous XXX.XXX.252.77
Did this provider rush your appointment?
No
Was this provider's office too cold?
No, it was fine
Did this provider answer all of your questions?
Yes
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