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Focused Care at Waxahachie

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Focused Care at Waxahachie
Focused Care at Waxahachie
(13 Reviews)
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1413 W Main St Waxahachie, TX 75165
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Consumer Feedback

(13 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4.5 star average for Recommended
My mother in law was a resident there for a few months. My last visit, she was dirty, bed was dirty and room was dirty. They may be remodeling but don't let that fool you. The ugliness was apparent when you entered one of the rooms. Almost everything that she went there with disappeared. Clothes, bedding, new refridgerator just went poof. I can't prove it, but she said that she had been restrained to a chair or left sitting in a wheelchair for the entire day. She could walk when she went in, but now her muscles have athrophied due to staying in a wheelchair for hours on end and not being allowed to walk. I guess noone could be bothered with that task of getting her some excercise.
She got not no social interaction which she desperatly needed. A little birdie up there told me that she was left in the wheel chair all day and night. But this is hear say and i can't prove it. It is evident that all compassion for these residents (our loved ones) has been lost. Please if you care anything at all about your loved ones, do not send them to this hell.
by JJW xxx.xxx.240.222
January 22, 2021
My mother is a resident at this facility. She came to Louisiana to visit and they only sent her with one pill for one of her medications. I talked to the nurses and the director. They did not do anything!!! This should not have happened and the problem should have been solved.
by Samantha Hornsby xxx.xxx.72.80
September 28, 2014
Does this provider maintain a professional appearance?
Yes
Would you recommend this nursing home to others?
Yes
by Anonymous xxx.xxx.191.92
February 24, 2014
Was this provider's office clean?
It was satisfactory
Was the waiting area spacious?
Yes
Is this business handicap-accessible?
Yes, it was handicap-accessible
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
Did this provider thoroughly explain the risks and benefits of your treatment?
I think so
by Arlene xxx.xxx.118.23
October 16, 2013
Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
Did this provider listen to your input and concerns?
Yes
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Did you feel safe in this provider's care?
Yes
Does this provider welcome questions?
Yes, they don't mind answering my questions
by Anonymous xxx.xxx.142.194
February 17, 2013
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Was it easy to find parking at this provider's office?
Yes, it was convenient
Was it easy to make an appointment with this provider?
Yes! It was effortless!
by Anonymous xxx.xxx.118.47
January 11, 2013
Was it easy to make an appointment with this provider?
Yes
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Did this nursing home answer all of your questions?
Yes
Did you experience unnecessary pain during your visit?
No
Would you recommend this nursing home to others?
Yes
by Anonymous xxx.xxx.96.87
October 08, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.65.34
July 19, 2012
Was this provider's office easy to locate?
Fairly Easy
Does this provider adhere to the customer is always right policy?
Sometimes, but not always
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Does this provider always put the customer first?
No, putting customers first doesn't really seem to be a priority to them
by Anonymous
January 22, 2012
Does this provider use current and safe equipment?
Yes
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
by Anonymous
October 10, 2011
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Map and Directions
1413 W Main St, Waxahachie, TX 75165