Northgate Health Care Facility

Northgate Health Care Facility
Northgate Health Care Facility 7264 Nash Rd North Tonawanda, NY 14120
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Consumer Feedback

(18 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
Value
3 star average for Value
I was less than impressed with the facilities rehab services. I chose Northgate for my mother because it was rated between 3 and 4 stars. However, her experience was a 3 at best. She raved about PT, but that was it. The Occupational Therapist was rude and did not provide the therapy as scheduled. She had my mother wash her privates and the refused to get her a clean washcloth to wash her face. The nursing staff for the most part was pleasant and respectful, but they we're very slow to answer call lights. My mother rarely used her call light and the one night she waited 45 minutes for her light to be answered. When they finally did, she was soaked and they had to change her complete bed. The food was delivered cold at least 75% of the time and was horrid. The cost for her stay was ridiculous considering that I had to bring her palatable and warm food and OT was little to be desired. If this is a 4+ star facility, I would hate to see what 3 stars get you.
Awesome place every one is super nice
Well run,kept clean,attentive staff
Hospice wing well run
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Did the staff at this senior care facility seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Would you recommend this senior care facility to others?
Yes
Was it easy to find parking at this senior care facility?
Extremely easy, and close to the entrance
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Was it easy to find parking at this senior care facility?
Not really, but I found a spot
Did the staff at this senior care facility use excessive foul language?
Not at all! They are always respectful and courteous!
Was this senior care facility easy to locate?
Absolutely! It couldn't have been easier!
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Did this senior care facility prominently display their credentials or business license?
Yes
Did the staff at this senior care facility seem up-to-date with the current advancements in their field?
No, they could have used some continuing education courses
Was this senior care facility easy to locate?
Fairly Easy
Was this senior care facility's staff friendly?
They were decent
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Yes, they could have waited
Are you going to visit this senior care facility again?
Only if I couldn't find a better substitute
Would you recommend this nursing home to others?
If I Had To
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
How would you compare this provider to others in his/her field that you have visited?
Not the worst, but certainly not the best
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
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