Mesa Verde Convalescent Hospital

Mesa Verde Convalescent Hospital
Mesa Verde Convalescent Hospital 661 Center St Costa Mesa, CA 92627
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Consumer Feedback

(7 Reviews)
Service
3.5 star average for Service
Environment
3.5 star average for Environment
Expertise
2.5 star average for Expertise
Staff
4 star average for Staff
Recommended
2 star average for Recommended
Value
3 star average for Value
Did the staff at this senior care facility seem up-to-date with the current advancements in their field?
No, they could have used some continuing education courses
Does the staff at this senior care facility always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
Was it easy to find parking at this senior care facility?
Not really, but I found a spot
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Was this senior care facility's staff friendly?
Yes
by alexander xxx.xxx.240.193
May 02, 2014
Did this provider show attention to detail?
Sometimes
Would you recommend this nursing home to others?
Absolutely Not
Was the provider's staff welcoming to you?
Mostly
Did this provider give the impression that they cared about your concerns?
Mostly
Did this nursing home answer all of your questions?
Yes
by John Bonnell xxx.xxx.154.52
March 11, 2014
Did this nursing home answer all of your questions?
No, I left confused and frustrated
Is this business handicap-accessible?
Yes
Were you glad that you had the appointment with your provider?
Not really
by Cr xxx.xxx.192.31
March 02, 2014
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Was this provider's office too cold?
No, it was fine
Is this provider willing to pursue advice from other providers when necessary?
Not at all. They were too arrogant to ask for any assistance, even though they knew it would help
by Anonymous xxx.xxx.38.232
November 04, 2013
My dad has been a resident of this facility for over two years now and haven't been impressed with their facility at all but because they down the street from my sister she keeps him there.My dad's hospice nurse called us this morning to inform us that their facility STILL hadn't found his oxygen machine and that he needed it. It had been misplaced for over a week. When I called to speak to the social worker all I got was attitude and excuses for the lack of care. I've worked in these kinds of facilities before so I know what they should be doing which she knows so she was just blowing smoke to cover up their wrong doing hoping their "problem" would go away. My sister was treated the same way and we were both told that his hospice nurse has no place to tell us, the family, that he isn't being cared for like he should. What social worker tells the family that?! VERY UNPROFESSIONAL. I won't even get into the lost property we've been dealing with since his arrival a few years ago. You want to see them jump and do their job though is when you show up in scrubs and they don't know who you are. Only time I've really seen they do their job and even then it's questionable. I would definitely find another home for your loved one because they certainly don't care for their residents. It may all look nice on the outside but when you have knowledge of what it can be on the other side you always wonder about it and now I am for certain.
by Shana xxx.xxx.45.22
July 26, 2013
Poor nursing care/late medication, missing belonging, there's no Dr visit, not good communication between family/Dr/nurse/hospital. Place like this only run for money not for quality of care. We tell the truth. Don't bring your love one here. When they are alone (no family around) the patient will not get good care/ neglect.
by berta xxx.xxx.195.216
December 06, 2012
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
by Anonymous
June 13, 2011
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