My dad has been a resident of this facility for over two years now and haven't been impressed with their facility at all but because they down the street from my sister she keeps him there.My dad's hospice nurse called us this morning to inform us that their facility STILL hadn't found his oxygen machine and that he needed it. It had been misplaced for over a week. When I called to speak to the social worker all I got was attitude and excuses for the lack of care. I've worked in these kinds of facilities before so I know what they should be doing which she knows so she was just blowing smoke to cover up their wrong doing hoping their "problem" would go away. My sister was treated the same way and we were both told that his hospice nurse has no place to tell us, the family, that he isn't being cared for like he should. What social worker tells the family that?! VERY UNPROFESSIONAL. I won't even get into the lost property we've been dealing with since his arrival a few years ago. You want to see them jump and do their job though is when you show up in scrubs and they don't know who you are. Only time I've really seen they do their job and even then it's questionable. I would definitely find another home for your loved one because they certainly don't care for their residents. It may all look nice on the outside but when you have knowledge of what it can be on the other side you always wonder about it and now I am for certain.
Poor nursing care/late medication, missing belonging, there's no Dr visit, not good communication between family/Dr/nurse/hospital. Place like this only run for money not for quality of care. We tell the truth. Don't bring your love one here. When they are alone (no family around) the patient will not get good care/ neglect.
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