I am a patient in Dr. Grant's practice. I have been for four years now. I have never met him. From the beginning I have been seen by a family nurse practioner who I like. I have gotten better under her care, but she and her associates are simply there to monitor medications and write prescriptions. They are consistantly late in seeing me, normally at least 30 minutes. I have on, on three occasions, had to leave after 45 minutes without being seen. Patient visits are intended to take fifteen minutes or less; how do you feel, does this combination of medication seem to be working for you, do you need any prescriptions for refills. Any time you need over what was alloted is allowed without question, but even one minute makes the nurse practioner run late. As the day progresses, it get progressively worse. I try to schedule the first appointment after lunch. But, on the other hand, if I am a no show, they never charge contrary to the many signs in the waiting room. Considering the volume of patients I did not understand the logic when the practice began closing on Fridays. Packing a full 5 days worth of patients into four days makes the wait longer and appears gready somehow. Cathal wants to eat his cake and have it too. But, at the expense of his patients.
My provider is excellent about returning messages. But, if you miss the call, there is no way to call back. And, they do not call again. You have to wait until the next business day and leave another message, then sit by the phone from about 05:15 PM- 06:15 PM. If you call on Thirsday and miss the call back, you are out of luck until Monday.
They have established a hot line for refills which is ineffective. I was about to run out of one of my meds, so I called the number and specifically stated I needed a one week supply because my refill was delayed from the mail in pharmacy. The message was sent to the office which faxed a Rx not to my local druggist, but to the mail in pharmacy.
Anything out of the ordinary is baffling to the practioner. For example, Family Medical Leave Act paperwork. I presented the documents and was asked if she could just write a note instead! I work for a huge company, she know it, but had to tell her I was not 8 and in elementary school. The paperwork was submitted twice and rejected twice simply because of missing information and because Dr. Grant did not sign the papers himself, a requirement!
I like the care I receive. Drugs have been extremely effective over the years, so I just want my drugs and to be on my way. I am allowed to say exactly how I feel and participate in deciding about changes in my regime. I have no problem with the idea that I will be on some kind of medication for the rest of my life. There are patients and providers who feel obligated to ween off some drugs, like Xanax fearing addiction. I do not share in those concerns and do not care if I am addicted or not. How would I know? I always take my medications as prescribed. That is sort of how it is all supposed to work And, I feel good. What more is there to it?
It could be better, yes. My overall rating is more like a 2 3/4 stars than 2. How this FMLA certification scenario plays out will make a huge difference.
I'll be back.
by Anonymous
October 04, 2009