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Access Dental Care

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Access Dental Care
Access Dental Care
(28 Reviews)
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119 West South Street Groton, NY 13073
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Consumer Feedback

(28 Reviews)
Service
2.5 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
3 star average for Staff
Recommended
3.5 star average for Recommended
A dental service that is first rate. Work is done that needs to be done yet with compassion and professionalism unsurpassed in the Central NY Area.
by A.D. Dawson xxx.xxx.211.70
January 12, 2015
I couldn't believe how great their office looked. It was very obvious that they took pride in the office's appearance. It was one of the best looking offices I've ever seen. I didn't have to wait at all after I arrived for my appointment. I had a root canal therapy and a crown along with my cleanings and fillings. I feel that every one there is aware of what to do and are very helpful. I understand that I am expected to pay my co pay at the time of service so when I was ask for payment I was happy to take care of it while I was there. The receptionist Kat made sure that I had my prior authorization ready so there was no problems at all. She is extremely helpful. Dr. Ali made me feel confident and at ease while I was in the chair. Thank you Dr Ali
by Mrs T xxx.xxx.132.35
December 31, 2013
I agree with Rich. this place is absolutely horrific!! I went there to get a crown and the work that was done stuns other dentists. I am being encouraged to report them to the Better Business Bureau. I can not floss between my teeth and in results I have bone loss. Pain is intense and has lasted for 4 months. If you consider going here please reconsider. Not only is the dental work astonishingly horrid, but the blonde woman who goes by "cat" is the worst person you will ever experience.

by name xxx.xxx.47.26
October 18, 2013
Terrible place. Will scam you to death and do work that is not necessary. They will battle you when you want your dental records, and you will not be able to ask any questions without feeling belittled. They will improperly bill you and squeeze as much money out of you as possible. The blond receptionist is rude, despite her obvious lack of IQ points. The doctor will also not consult you before doing anything. He will go into your mouth, do a thousand things without asking, and bill you grossly for it. Avoid this place at all costs.
by Rich xxx.xxx.149.169
June 25, 2013
Was this provider sympathetic to your situation?
Not at all. It was obvious they didn't care about me
Is this provider willing to pursue advice from other providers when necessary?
No, and they didn't want me to seek anyone else's opinion
Does this provider adhere to the customer is always right policy?
Absolutely not!! They never listen to customers complaints and argue with them
Did the staff call you to remind you about your upcoming appointment?
Definitely not, and when I arrived they had forgotten that I had an appointment
Do you trust this dentist to only recommend dental procedures you need?
Not at all. Every time I go in they recommend an expensive procedure I don't need
by Anonymous xxx.xxx.46.45
April 24, 2013
Was this provider late to your appointments?
Yes, they were over an hour late for my appointment
Does this provider always put the customer first?
Definitely not. They seem to care more about themselves
Did they follow up with you after your appointment?
No. I still haven't talked to them.
Was it easy to find parking at this provider's office?
Yes, it was convenient
Did you feel like this provider's office was understaffed?
Definitely, they had one person trying to do everything
by Anonymous xxx.xxx.136.120
March 25, 2013
Did this provider listen to your input and concerns?
Somewhat. But I mostly felt ignored.
Was it easy to make an appointment with this provider?
I waited longer than I wanted to, but it wasn't terrible
Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait forever.
Did this dentist give you your invoice promptly?
Absolutely! They gave me my invoice before I had even asked for one
by Anonymous xxx.xxx.136.120
March 22, 2013
by Anonymous xxx.xxx.209.123
February 27, 2013
My girlfriend went here, she described the experience to me as aweful and painful.They messed up her insurance information so she got a lot of of bills but it got straightened out, they did work on her that they dident say they were gonna do ahead of time or mention, She got fillings and a route canal there, and the fillings were uneven and poorly done and very uncomfterable. She said during the route canal they dident medicate her enough so she basically felt everything, and after her route canal they prescribed her ibeprophen which doesn't do anything and DID NOT help with the pain at all. They did however give her antibiotics to help fight the infection in her tooth.
by annonymous xxx.xxx.145.223
January 14, 2013
They answered most of my questions but I could have used more information. Their staff was not friendly at all, I didn't feel welcome there. They didn't help me as much as I was hoping and didn't answer all my questions. As I was filling out paperwork for it being my first time there, I over heard the people in the office saying that I should hurry up and Isn't she done yet? It was 12 minutes into my scheduled visit time so that was the reasoning they needed me to hurry, but they could have politely said so instead of being impatient. When I was told I would need a root canal, I decided to make a consultation to a specialist elsewhere and called the office back to ask about picking up my referral and x-ray to give to the Endodontist. She said, rudely, that I could come in and pick them up but must realize that if she has a patient I would have to wait. Well, really, duh. Like I would just barge in and demand to be given full attention to. The dentist himself seemed very busy but nice. However, I prefer an office where I can have referrals to specialists in the area for my health and not be treated like I can only be seen by them for every little thing I might need done on my teeth. A General dentist has to realize his/her limitations and the patient should be in full control of their own health care providers.
by Cindy E. xxx.xxx.114.52
July 19, 2012
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Map and Directions
119 West South Street, Groton, NY 13073