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Access Dental Care

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Access Dental Care
Access Dental Care
(28 Reviews)
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119 West South Street Groton, NY 13073
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Consumer Feedback

(28 Reviews)
Service
2.5 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
3 star average for Staff
Recommended
3.5 star average for Recommended
Did you feel safe in this provider's care?
Yes
Did this dentist pressure you to get any unnessary dental procedures?
No, they never pressured me
Were the staff members able to answer your questions?
The staff didn't seem to know very much, they couldn't ever answer my questions
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous
November 28, 2011
The dentist never explained what he was doing to my teeth. He never showed me the x-rays and what had to be done. He worked on my teeth and never told me how many fillings I was going to have and if i wanted white or silver fillings. also he did not care that i just had a baby and that's why i was having issues with my teeth. HE was not sensitive at all!!! I asked if I could have white fillings and then he was very rude and said he preferred silver. then when he was doing my fillings he said" here are the white fillings per your request" very sarcastic and rude!!! he made me feel awful! Any time I called to complain about all my tooth pain after the fact of them getting "fixed" the front lady NEVER transferred me she always answered my questions (when i did not want her too) she is not a dentist!! when i was in the waiting room i could hear her talking to others and answering their questions too ...like she was a DENTIST but was NOT!!!! horrible experience!!!!
by Janel
November 17, 2011
Does this provider welcome questions?
Yes, they don't mind answering my questions
Does this provider remember you by name?
Sometimes, but not always
Did this provider listen to your input and concerns?
Yes
by Anonymous
October 28, 2011
Just a warning, they do not adhere to the customer is always right policy no matter what the situation is. They never listen to customers complaints and argue with them instead of trying to correct the situation. That's just bad business. I was in excruciating pain during my entire procedure, and I asked for a local anesthetic but they just told me to deal with the pain. They had absolutely no compassion for me. Every time I had a concern, or if I called to ask a question, the staff made me feel like I shouldn't have called. They weren't helpful at all.
by jhaoughemb
May 23, 2011
Did the staff call you to remind you about your upcoming appointment?
Definitely not, and when I arrived they had forgotten that I had an appointment
Did you experience unnecessary pain during your visit?
Yes, I wasn't comfortable at all
Does this provider promptly return your phone calls?
Not really. I usually have to wait a long time
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
by Anonymous
April 28, 2011
Was it easy to make an appointment with this provider?
I waited longer than I wanted to, but it wasn't terrible
Were you provided with payment plan and fee information before your dental treatment was scheduled?
Yes, I was given all the information before my treatment
Did this provider rush your appointment?
No
by Anonymous
April 11, 2011
They made sure that their qualifications were obvious. I was confident that I was under the care of a professional. I love that they never cancel their appointments last minute here. I can always count on them to be there for me. I was worried that I was going to be in a lot of pain when I left my appointment, but I wasn't at all. I felt absolutely fantastic and my mouth felt very clean. Their dental equipment is always very clean. I can tell they sanitize it all the time.
by myprotocol
April 07, 2011
Was the water they used during your teeth cleaning a comfortable temperature?
Yes, it was fine
Did this provider have bad breath?
Not at all, I didn't notice a smell.
Does this provider treat their staff well?
Yes, they treat their staff with respect
by Anonymous
April 05, 2011
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Map and Directions
119 West South Street, Groton, NY 13073