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Douglas Raedy, DO

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ENT

Douglas J Raedy, DO

PORTAGE, MI

Cecilia Prophit, MD

Kalamazoo, MI

Adult & Pediatric Ear Nose

KALAMAZOO, MI

Angela Enders, PA-C

Kalamazoo, MI
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Douglas Raedy, DO
West Michigan Ear Nose & Thrt
(21 Reviews)
> Get Phone Number & Directions
3850 Glenkerry Ct Portage, MI 49024
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Consumer Feedback

(21 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
Value
3 star average for Value
Did this doctor answer all of your questions?
Yes
Were the waiting room chairs comfortable at this doctor's office?
Yes
Would you recommend this doctor to others?
I Already Have
Was this doctor's staff friendly?
Yes
Was the music playing while you waited or during your visit pleasant to you?
Yes
by Anonymous xxx.xxx.230.7
June 02, 2014
Are you going to visit this provider again?
Not if my life depended on it
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
by Anonymous xxx.xxx.214.107
October 09, 2013
Were the restrooms clean at this provider's office?
Yes, they were immaculate!
Did this ENT Otolaryngologist offer you a possible remedy for your condition during your first visit?
Yes, I was so relieved
Was this ENT Otolaryngologist able to diagnose your condition quickly?
Yes
Was it easy to find parking at this provider's office?
Yes, it was convenient
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
by Anonymous xxx.xxx.162.193
May 22, 2013
Waited over an hour for consultation appointment. Once called back received decent service until after tonsillectomy was performed. They couldn't call in my prescriptions before surgery, so after surgery my mom went to pick them up as I slept in the car. To my moms surprise she was told my pain medicine could not be filled because Dr. Raedy did not sign the prescription. After the pharmacist argued with the after hour emergency line that this is an emergency, she was able to partially fill my script, and the rest could be picked up after the Dr. Raedy went to the pharmacy. He did make it to the pharmacy the next day. Fast forward 1 week later. I suspect I have developed thrush. Call the nurse line. Two hours later (2pm) Shelly returns my call, and confirms that she believes it does sound like I am developing thrush, and I will need a prescription. She then says she will forward this to Kevin the PA, who will send it to the pharmacy. My prescription will be ready in one hour. Go to pharmacy to pick up prescription after I get out of work around 5:30pm. To my surprise the pharmacy has not received my prescription. Again, the pharmacists calls the emergency line, who is unwilling to help because they do not deal with prescriptions. I then try to call myself, and receive the same information. The operator was rude and said I will have to wait until Monday to call the doctors office again, and in the mean time hope the thrush does not get out of control. By 10pm Friday night I could not handle the pain any longer. I made another call to the emergency line in tears. The operator said Dr. Raedy was on call and he would call me shortly. I waited another 2 hours without a call back, so again I called the emergency line. Finally Friday night at 12:30am Dr Raedy called me. He sounded half asleep. He did call in the prescription which I was able to pick up Saturday morning. Monday my pharmacist called me because she received the request from Kevin, and wondered if the meds I picked up Saturday weren't working, or if this was what I was suppose to receive on Friday. I told her it was what I was suppose to receive on Friday. The prescription was dated for Mondays date. It is very obvious there are some communication/workflow issues in this office. If I ever need to see an ENT doctor again I will NOT be going to Dr. Raedys office. I wish I would have read his reviews, and not went with the first ENT my general doctor suggested.
by Linz xxx.xxx.63.193
May 02, 2013
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Was this ENT Otolaryngologist able to diagnose your condition quickly?
Yes
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
Did this provider rush your appointment?
No
Was this provider's staff friendly?
Yes
by Anonymous xxx.xxx.47.50
January 18, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.21.234
August 21, 2012
I'm usually somewhat sensitive to the cold, so I was a little worried that their office would be too cold, but it was fine. I was very comfortable the entire time. They paid close attention to me and all of my questions were answered. I couldn't believe how promptly they contacted me with my test results. It really showed how much they care about their patients. It is so refreshing to see a provider that you can tell truly cares about their appearance. They strive to maintain a professional appearance and look their best at all times. They diagnosed my condition very quickly.
by ALYSON
February 10, 2012
Was this ENT otolaryngologist's staff friendly?
Yes
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Was this provider's staff friendly?
Yes
by Anonymous
January 29, 2012
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Was this provider's office clean?
Yes everything was neat and sterile
Was this provider's office too loud?
No, it wasn't too loud
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
by Anonymous
January 07, 2012
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Did this provider have an entertaining selection of waiting room magazines?
Yes
Were the waiting room chairs comfortable at this ENT Otolaryngologist's office?
Yes
Does this provider remember you and your circumstances at every appointment?
Yes
by Anonymous
January 04, 2012
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Map and Directions
3850 Glenkerry Ct, Portage, MI 49024