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Rochelle Catus, M.D.

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Rochelle Catus, M.D.
(16 Reviews)
> Get Phone Number & Directions
12255 De Paul Dr Ste 765 Bridgeton, MO 63044
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Consumer Feedback

(16 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
Value
5 star average for Value
Almost bled out in her office due to her rough exam in her office during a miscarriage. Tried to send me home, but I insisted on getting D and C that day. Was wheeled to OR from her office. She is an uncaring, poor excuse for a human being. The receptionist begged me to make a medical complaint to protect others, which I did.
by G xxx.xxx.246.204
March 29, 2016
This doctor is all about money! From a medical stand point she is thorough. But at one visit I waited in her waiting room for more than an hour then when the receptionist said she was running behind and it would probably be AT LEAST 30 more minutes I asked to reschedule. I rescheduled for the very next day and when I showed up the next day I was asked why I cancelled without giving 48 hours notice? Their office policy is to charge $25 for cancellations made without 48 hour notice. I told her I have kids and she had me waiting more than an hour! She waved the fee that time, but the next time I hade an insurance issue and had to reschedule last minute she jumped to charge me $25! She is money hungry and obviously can't see that people have lives and things come up that don't allow for 48 hours notice. I don't have $25 to spare, if you are a doctor who takes Medicaid patients perhaps you shouldn't rape your patients of their last dime, at least I rescheduled, I didn't cancel or no show. I will NEVER go back to her!
by Broke Patient xxx.xxx.10.238
July 08, 2014
Do you feel like this provider's office is well staffed?
Definitely
Does the provider's staff treat you well?
Yes
Does the provider's staff maintain a professional appearance?
Definitely yes
Did this provider show attention to detail?
Absolutely
Did the waiting room furniture appear to be clean?
Yes
by Amanda Jefferson xxx.xxx.94.41
April 03, 2014
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Was this provider's office clean?
Yes! I was amazed at how clean it was!
by Anonymous xxx.xxx.150.43
August 14, 2013
About 18 years ago I chose Rochelle Catus as my doctor because I wanted to have a female physician. I was experiencing symptoms of menopause and the male doctor I had been seeing kept telling me that I was not having pre-menopausal issues. I was very pleased with Dr. Catus and even referred my friends to her. Over time, my friends and their friends and daughters told me that they were leaving Dr. Catus because of the very things I hated about her office. I chose to hang on and give her the benefit of the doubt. I experienced many occasions where I had to wait an excessive amount of time before I saw her. There were a few times I was seen by the nurse practitioner and I expressed my desire to only be seen by Dr. Catus. My satisfaction level started to decrease over the years due to poor administrative procedures, long wait times,( regardless of when I made my appointment) and the fact that I finally saw how she and her office treat patients when they determine that you owe them money. Dr. Catus prescribed 50,000 mg of vitamin D for me and I ran out and needed a refill. When I called to ask for a refill I was told that I needed to make an appointment. Then I was told that I had an outstanding bill, which no one ever told me about and the receptionist confirmed that I hadn't received a notice. The last straw was when I was told that Dr. Catus would not see me unless I paid my bill. I felt that my health was being compromised because they refused to have Dr. Catus call me or help me get a refill unless I paid the bill. I found out through my insurance that Sharon, office manager, had submitted the claim incorrectly to the insurance company. I spoke to my insurance company and was told that they were waiting for Sharon to resubmit the claim. I decided to pay the bill, which was a small amount that could have been paid all at once. However, I chose to pay it incrementally. The icing on the cake and to prove how inefficient her office manager is, a few weeks after I decided to pay the invoice, I received an email telling me to disregard an earlier email referring to me missing an appointment that I didn't make. I responded by telling them to make sure I didn't have any more appointments on their roster because I would not be returning. If I had listened to my friends and not my heart, I would have left this doctor many years ago. This is obviously a money hungry office.
by faye xxx.xxx.232.117
March 26, 2013
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Not Really
by Anonymous xxx.xxx.140.13
July 05, 2012
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
by Anonymous
January 30, 2012
Very unprofessional doctor and staff. She only wants money. Her receptionist didnt cancel an appointment of mines and she charged me 100.00. I tried to talk to her that day, (a scheduled appointment), call her, and email her. She refused to respond and charged me another 100.00 for not being seen the day I asked to speak with her. She is ridiculous. Any doctor who cannot communicate with patients should not be practicing. Not talking to me was cold!!! I will never see her again!
by shea
January 22, 2012
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Is this provider's business conveniently located?
Sort of, but its pretty far away from everything
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
by Anonymous
January 18, 2012
Was this provider's staff friendly?
Yes
Was this provider's office too loud?
No, it wasn't too loud
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Did this provider answer all of your questions?
Yes
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
by Anonymous
December 21, 2011
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Map and Directions
12255 De Paul Dr Ste 765, Bridgeton, MO 63044