Rochelle Catus, M.D. practices as an OBGYN in Bridgeton, MO.
ServicesRochelle Catus, M.D. offers OBGYN services in Bridgeton, MO at 12255 De Paul Dr Ste 765, Bridgeton, MO 63044. Obstetricians & Gynecologists (OBGYN) specialize in female reproductive health issues as well as gynecological health issues.
To learn more about OBGYN services, or to make an appointment with Rochelle Catus, M.D. in Bridgeton, MO, please call (314) 298-8646.
This provider's office is very well staffed. There's always someone to help me right away when I need it. The best part is that the staff is generally very knowledgeable and qualified. The staff always treats me well. They make me feel like they're really glad I'm there. The entire staff looked so professional and well groomed. It seemed they really paid attention to their appearance. I love how much attention to detail they show. They are always so careful and meticulous. I feel very safe and comfortable in their care. The waiting room furniture looked and smelled like they cleaned it regularly. They clearly know the importance of a good first impression. I was very impressed.
About 18 years ago I chose Rochelle Catus as my doctor because I wanted to have a female physician. I was experiencing symptoms of menopause and the male doctor I had been seeing kept telling me that I was not having pre-menopausal issues. I was very pleased with Dr. Catus and even referred my friends to her. Over time, my friends and their friends and daughters told me that they were leaving Dr. Catus because of the very things I hated about her office. I chose to hang on and give her the benefit of the doubt. I experienced many occasions where I had to wait an excessive amount of time before I saw her. There were a few times I was seen by the nurse practitioner and I expressed my desire to only be seen by Dr. Catus. My satisfaction level started to decrease over the years due to poor administrative procedures, long wait times,( regardless of when I made my appointment) and the fact that I finally saw how she and her office treat patients when they determine that you owe them money. Dr. Catus prescribed 50,000 mg of vitamin D for me and I ran out and needed a refill. When I called to ask for a refill I was told that I needed to make an appointment. Then I was told that I had an outstanding bill, which no one ever told me about and the receptionist confirmed that I hadn't received a notice. The last straw was when I was told that Dr. Catus would not see me unless I paid my bill. I felt that my health was being compromised because they refused to have Dr. Catus call me or help me get a refill unless I paid the bill. I found out through my insurance that Sharon, office manager, had submitted the claim incorrectly to the insurance company. I spoke to my insurance company and was told that they were waiting for Sharon to resubmit the claim. I decided to pay the bill, which was a small amount that could have been paid all at once. However, I chose to pay it incrementally. The icing on the cake and to prove how inefficient her office manager is, a few weeks after I decided to pay the invoice, I received an email telling me to disregard an earlier email referring to me missing an appointment that I didn't make. I responded by telling them to make sure I didn't have any more appointments on their roster because I would not be returning. If I had listened to my friends and not my heart, I would have left this doctor many years ago. This is obviously a money hungry office.
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