The one thing that I really enjoy about this place is their high level of customer service. Their full attention is always on me and they never take personal calls during my appointment. I've been to other places that answer their phone and it just drives me crazy. Whenever I make an appointment, I'm always confident that they're going to be ready for me at my scheduled time. At other places I've been to, it's always bothered me when they postpone my appointment, but they've never done that here. Their office was one of the quietest, most peaceful places I've ever visited. I was able to relax very easily. When I arrived for my appointment the friendly staff seemed to be waiting for me. I've been to other places where I had to wait forever after I arrived for my appointment, but not here. I was very impressed. They didn't pressure me to buy anything I didn't need, which I really appreciated. I've been to other places that pressured me to buy stuff and it always made me very uneasy.
I wasn't given any sort of payment plan or fee information before they went ahead and scheduled my treatment. I had no idea how much I should expect to pay. They didn't give me any sort of financial information until long after my procedure was already finished. They never made any effort to follow up with me after my visit and it made me feel very unimportant. I know they see a lot of patients, but when you say you're going to follow up, you should. They are WAY overbooked and the staff is clearly overworked and not always that pleasant. I've never been in there when the waiting rooms weren't packed with a bunch of very aggravated people. They seem to be more concerned about quantity of business over quality. I was treated terribly. I'm absolutely positive that I would have gotten better service anywhere else. This provider has no helpful information available online, apart from their address and phone number. They just have a basic listings <url removed> staff is very rude. You get no where asking question. You ask to speak to the office manger and she is ruder then the front clerk. The so call dr is right along with His staff. I think the school they got was in rudeness. This place should be close down. They need to do something about this place. I feel bad for his white and Mexicans that come in his office they got treated worst than I did. I have watch how they treat different types of people over the year I have been coming. I found it to worst with whites and Mexicans. Trust me of chips haven't already paid I would change doctors. They won't refund the state so I can get another dentist. I wish there was something we can do beside post our thought and what we have been through.
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