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Leitchfield Veterinary Clinic

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Veterinarians

Mattingly Christopher

Leitchfield, KY

Mullins S L Dvm

Leitchfield, KY

Payne William H Dvm

Leitchfield, KY

Payne William H DVM - Residence

Leitchfield, KY
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Leitchfield Veterinary Clinic
Leitchfield Veterinary Clinic
(12 Reviews)
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676 Commerce Drive Leitchfield, KY 42754
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Consumer Feedback

(12 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
Would you recommend this provider to others?
I Already Have
Did this veterinarian thoroughly explain the risks and benefits of your pet's treatment?
Yes, I felt informed when I left
Does this provider listen to your concerns and respond respectfully?
Yes
Did this provider answer all of your questions?
Yes
Were you confident that your pet was safe in this veterinarian's care?
Yes
by Anonymous xxx.xxx.128.249
July 13, 2014
Would you recommend this provider to others?
Yes
Were the waiting room chairs comfortable while waiting for your pet?
Not really
Did this provider have an entertaining selection of waiting room magazines?
Not really
Are you going to visit this provider again?
Probably yes
Does this veterinarian offer flexible appointment times?
Yes
by Anonymous xxx.xxx.219.150
April 28, 2014
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
by Anonymous xxx.xxx.105.242
August 21, 2013
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Did this provider show attention to detail?
Kind of, but not very much
by Anonymous xxx.xxx.176.252
June 13, 2013
i've taken my horses and dogs there for years. they know my family pretty well. they;ve always been kind friendly. caring. i love how they treated my horses like they were babies because i do. i have no complants about leitchfeild veterninary clinic. i like them three times better than twin lakes veternary clininc. there the mot respectful caring vet clinic i've ever know. Dr. Pain is so nice and caring. i will never use another vet
by tia Block (Durbin xxx.xxx.183.71
November 27, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.7.114
June 21, 2012
Craig,

This policy actually has been in place under Dr. Payne, but was less followed by the staff. However, when you go to any Dr's office anymore payment is now required up front. When anyone does not pay their bills that cost has to be passed on to other clients which is bad business and why payment is required up front. Think about a Dr that works in a hospital all of their medical equipment is paid for by the hospital. Whereas a vet clinic has to pay for 40-100,000 dollar machinery on their own. I actually worked for Dr. Ray was a relief vet at this clinic before he took over this clinic and find your statement on his compassion baseless. Dr. Ray ran the clinic the same way he does now that he did on the days he worked there as a relief vet. As someone that has been in a room with clients I know that Dr. Ray usually tries to offer several options, but if you cannot afford any of those options it is on you. If you cannot afford to own an animal and care for it, you shouldn't!!!!!
by Anonymous
November 27, 2011
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
Was this provider argumentative or easily angered?
No, they were very calm and understanding
by Anonymous
October 18, 2011
Under Dr. Payne, Leitchfield Veterinary Clinic was kind and compassionate, and would even come in outside office hours if you were in need. If an animal was suffering and needed euthanisation, Dr. Payne and his son would perform the service free of charge.

Now that Dr. Payne has retired and Dr. Ray has taken over the practice, things have changed for the worse. Payment in full is required up front for any service, including euthanisation, and staff will not work with you to defray the cost or come up with a payment plan. While the reception staff are friendly and sympathetic, their office manager is decidedly not, and will treat you like a bum who has come in off the street for a handout if you cannot afford to pay. If you have a pet in pain and suffering, Dr. Ray's office will let it die a lingering death before lifting one finger to help you unless you pay the cost for treatment in full. I have never heard of a veterinarian's office treating a grieving pet owner so shabbily as I have personally experienced here. I cannot warn people away enough, especially those who have grown accustomed to the warmth and compassion that was the hallmark of Dr. Payne's time with the clinic.
by Anonymous
August 23, 2011
Did this provider have reasonable prices?
Yes
Did this veterinarian rush your appointment?
No, I was able to ask as many questions as I wanted
Would you recommend this veterinarian to others?
Yes
Was this provider willing to stay open late to accomodate your needs?
Yes, they've stayed open late when I've needed help
by Anonymous
June 16, 2011
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Map and Directions
676 Commerce Drive, Leitchfield, KY 42754