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Walnut Grove Retirement Community

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Walnut Grove Retirement Community
Walnut Grove Retirement Community
(9 Reviews)
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1095 Twilight Drive Morris, IL 60450
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Consumer Feedback

(9 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Was this provider's office easy to locate?
Fairly Easy
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Did this provider seem up-to-date with the current advancements in their field?
Yes
by george m xxx.xxx.202.39
November 27, 2013
Does this provider adhere to the customer is always right policy?
Sometimes, but not always
Is this provider easy to reach in an emergency?
No. It took me several times to get through.
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Does this provider leave you on hold for a long time when you call?
I usually have to wait on hold for quite a while, but not as long as some other places
Was it easy to find parking at this provider's office?
Yes, it was convenient
by Anonymous xxx.xxx.170.10
August 29, 2013
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Does this provider welcome questions?
Yes, they don't mind answering my questions
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Was this provider willing to stay open late to accomodate your needs?
Sometimes, but most of the time they don't
Would you recommend this nursing home to others?
Yes
by Anonymous xxx.xxx.87.84
December 19, 2012
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
by Anonymous xxx.xxx.93.105
November 27, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was this provider's office easy to locate?
I got lost, but eventually found it
Are you going to visit this provider again?
Not if my life depended on it
by Anonymous xxx.xxx.85.56
August 04, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.123.181
June 21, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.156.54
March 27, 2012
Does this provider treat every client equally?
Yes, they don't show favoritism
Was this provider's office too loud?
No, it wasn't too loud
Did you feel like this provider's office was understaffed?
No, they were fully staffed
by Anonymous
January 14, 2012
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Was this provider's office easy to locate?
Fairly Easy
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
by Anonymous
May 15, 2011
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Map and Directions
1095 Twilight Drive, Morris, IL 60450