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Magnolia Gardens Extended Care Community

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Magnolia Gardens Extended Care Community
Magnolia Gardens Extended Care Community
(20 Reviews)
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1404 South Salisbury Avenue Spencer, NC 28159
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Consumer Feedback

(20 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
3 star average for Value
The facility is very short staffed and my loved one is not given the care she should receive from the staff. Her nails are done once a month when they have it every week. I have to cut her fingernails and toenails. I have to comb her hair. Her skin is scaly and no moisturize is used when getting her ready for the day. I go different days and different hours so I can see if I am missing out on something and no I am not. They need to find a way to keep the help they have and the ability to hire the help they need. One person running a hall by themselves is not giving the clients the time necessary to take care of their needs.
by anonymous xxx.xxx.13.41
December 12, 2018
My mother has been a resident here for almost 3 years. When she first moved there in the dementia unit they offered a wonderful activity director who did so much with the dementia patients, she really kept them active and spent quality tome with them. She left a a few months later and since then there has been no one to do anything with these elderly people. Some tog the workers there are some of the greatest anyone could ever wish to have looking after your parents but then there are those I have no idea why they are there! Ther ris absolutely nothing for the residents to do but sit and watch t.v! When we moved my mother there we were told that no one who became violent would be allowed to stay there, now there are two residents who are very violent and scary even to me. While visiting yesterday one of them attempted to come after me an aide did intercept her but it scared one of the other residents who asked me to "please don't leave me!" I do not understand why they allow resident to continue to live there who theatre he very safety of all the other residents, visitors and especially the workers! The workers full attention is then on those one or two residents who may hurt someone else and that takes away the time they could be tending to all of the other residents needs! Overall with the exception of our mothers clothes and pajamas disappearing for no reason as her family does all her laundry, I would say for he most part it has been an easy adjustment for what we are dealing with.
by Jenny Taylor-Thomas xxx.xxx.86.205
September 20, 2015
My Father was placed at Magnolia Gardens for Rehab. The therapy group is terrible there. Within 4 months he could no longer walk. We moved him to Genesis where they have a state of the art Rehabilitation Center and a very knowledgeable team. He is now walking without any medical devises. Magnolia Gardens was a disaster and almost cost my father his mobility.
by Johnathan xxx.xxx.108.226
January 23, 2015
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Yes, they could have waited
Were you able to get all of your questions answered while you were at this senior care facility?
Some were answered
by Anonymous xxx.xxx.117.100
October 17, 2014
My mother has been at this facility for a year. We were very happy to find that the center had an Alzheimers unit, due to the fact that we were in great need to move her from her present facility at the time. I have been very happy with the staff and esp. with the Administrator. They have a very tough job caring for residents with dementia and I think they do a great job. My mother is happy there and I think that makes all the difference in the world.
by Happy we are here xxx.xxx.86.226
September 21, 2014
My mother is very happy now that she is where she is at. She loves the food which is a plus since she is on thickener and at the last place she was at they didn't mix it in very well so she preferred to just not eat and lost a lot of weight while there.

The staff and the residents are always upbeat and happy when I go out there. In fact, when my sister took her tour out there while deciding on where our mother should go, one of the residents came up to her and said, "I hope your mother is as happy as I am here." That says a lot to me.
by mcdanielindigo xxx.xxx.106.254
February 06, 2014
Did this provider seem irritated to be working with you?
Somewhat, they could have been kinder
by Anonymous xxx.xxx.22.61
December 01, 2013
Did this provider ever take personal phone calls while in the appointment room with you?
Yes! He/she took a personal call right in front of me. I found it to be incredibly rude.
Does this provider offer any coupons, discounts or promotions?
Never. I don't think they care about helping their clients save money
Does this provider use current and safe equipment?
No; the equipment needs to be updated
Are you confident that this provider will continue working with you until a solution is reached?
Not at all, I feel like they're constantly ready to give up on me
Does this provider welcome questions?
No, They dismissed my questions as unimportant
by Unhappy xxx.xxx.4.106
August 27, 2013
Does this provider treat their staff well?
Kind of, but not very well
by Anonymous xxx.xxx.199.85
March 11, 2013
Was this provider late to your appointments?
No, they were on time
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Did you spend a lot of time in the waiting room at this provider's office?
Absolutely not! I was seen right away!
by Anonymous xxx.xxx.243.226
January 22, 2013
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Map and Directions
1404 South Salisbury Avenue, Spencer, NC 28159