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LINCARE INC

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LINCARE INC
LINCARE INC
(26 Reviews)
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1306 FONES RD SE OLYMPIA, WA 98501
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Consumer Feedback

(26 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
Value
2 star average for Value
Very polite. Completely administratively incompetent. Nearly useless.
by Sergei Potemkin xxx.xxx.84.117
March 15, 2021
Good service, knowledgeable staff ready to help.
by Steve Vento xxx.xxx.99.173
July 26, 2018

I went to LINCARE store at 426 Carpenter Rd in Lacey WA. To get a nebulizer machine and medication treatment. That was on Thursday morning right after my DR. appt. I took the paperwork to the office, gave it to a worker there. The worker informs me he needed more paperwork from the Dr. and that he would call me when he got a hold of the paperwork from the Dr. As it was very important I get the machine and treatments that day I called back 20 min till closing, that was 7 hours later. They informed me they didn't get anything from the Dr. Office. At that point the Dr. Office was closed. I was forced to go back to ER to get another breathing treatment. The next day at 7 am the Nurse called me and wanted to know why I had to go in explained that LINCARE said they never got the paperwork , so she faxed it over again I waited 5 hours. I called LINCARE they have terrible customer service telling me that they are sitting right in front of the fax machine and hung up on me. I once again called the Dr. Office. They said they would fax it again. I gave LINCARE another call around three o clock. The customer service from both the girl and guy in there are below par. There was still nothing from my Doctor. I called the dr. The nurse called them right away and stayed on the phone with them until they said they received the fax. The workers insured my Dr. Office yes they had the medication and the machine and would get it to me that day.
The only reason we went with LINCARE instead of the one of the other three companies in the Lacey/ Olympia area is because they could get the machine and treatment medication to me the same day. They finally called me back at 4:30 p.m. and told me I could come pick it up. When I got there they were going to give me this little handle held battery one that the Dr. told me not to get. She wanted me to have a plug in one. They said oh ok and gave me a pediatric nebulizer machine. And the gal in there tried to show me how to put it together but never figured it out. Then didn't give me all the tubing she was giving me because she touches it. I will have to check my insurance to see if I was charged for it. I was told to sign all these forms saying they went over everything with me when I was the one that told them how to clean it.
To top it all off they said we don't have the medication after they told my Dr Office they did and that they had to overnight the medication. Yes overnight on a Friday to get it on Saturday. So Friday I had to go get another treatment in ER. Saturday came no shipment yet or Sunday now on Monday maybe I will get it. It would have been cheaper to outright buy a machine for 40.00 then rent for 13 months they buy pay 90.00 more to buy it out right. The workers at the location do not understand medical needs. Plus LINCARE is on an average is 20 to 25 percent higher cost then the other store in town.
by ahpuzzles xxx.xxx.158.188
January 30, 2017
The people working at the Olympia office have been rude, argumentative liars. Misty, a manager at the Olympia office, would not let me finish my thought before interrupting me. This happened repeatedly throughout our conversation, or well...argument because she kept arguing with me about things that were actually facts not opinions. The customer service at the Olympia store is so extremely poor.
by Disgusted xxx.xxx.121.213
August 24, 2016
Very cheap Cpap supplies and machine. They cut corners every way they can. The worst Cpap masks you can get very cheap. They can,t seem to help with mask staying on face. We did not have this problem prior. Won,t change size mask unless you go back to sleep center to be checked for it. Some people work ! Watch your billing recheck with your insurance company befor you pay. Oxygen bottles are not clean. Not happy.
by Sarah xxx.xxx.49.92
March 26, 2016
Very helpful and extremely qualified staff.
by Dick Vanek xxx.xxx.90.62
July 31, 2015
This is the WORST place to get any kind of medical supplies. I agree with other reviewer that they are incompetent, unreliable and should be avoided liked the plague. They do NOT get orders correct and after 30 days without contact from them they had issues with insurance coverage and did not bother to tell me. Then 30 more days pass and still no resolution. At day 88 supplies were received but were the wrong supplies from which I ordered. Zero communication from them at any point during the process. Go any where else to get your needed supplies, not LinCare.
by Unsatisfied Customer xxx.xxx.122.178
July 19, 2014
This place is the WORST. They are incompetent, unreliable and should be avoided liked the plague. They dont send paperwork;there delays caused inability to get needed supplies and even after 2 weeks nothing has arrived. Go anywhere else but this place.
by Alexa Maize xxx.xxx.187.35
January 28, 2013
Is this provider easy to reach in an emergency?
Absolutely! I can always count on them
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
by StephanieH xxx.xxx.95.17
November 21, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.157.198
August 26, 2012
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Map and Directions
1306 FONES RD SE, OLYMPIA, WA 98501