I went to LINCARE store at 426 Carpenter Rd in Lacey WA. To get a nebulizer machine and medication treatment. That was on Thursday morning right after my DR. appt. I took the paperwork to the office, gave it to a worker there. The worker informs me he needed more paperwork from the Dr. and that he would call me when he got a hold of the paperwork from the Dr. As it was very important I get the machine and treatments that day I called back 20 min till closing, that was 7 hours later. They informed me they didn't get anything from the Dr. Office. At that point the Dr. Office was closed. I was forced to go back to ER to get another breathing treatment. The next day at 7 am the Nurse called me and wanted to know why I had to go in explained that LINCARE said they never got the paperwork , so she faxed it over again I waited 5 hours. I called LINCARE they have terrible customer service telling me that they are sitting right in front of the fax machine and hung up on me. I once again called the Dr. Office. They said they would fax it again. I gave LINCARE another call around three o clock. The customer service from both the girl and guy in there are below par. There was still nothing from my Doctor. I called the dr. The nurse called them right away and stayed on the phone with them until they said they received the fax. The workers insured my Dr. Office yes they had the medication and the machine and would get it to me that day. The only reason we went with LINCARE instead of the one of the other three companies in the Lacey/ Olympia area is because they could get the machine and treatment medication to me the same day. They finally called me back at 4:30 p.m. and told me I could come pick it up. When I got there they were going to give me this little handle held battery one that the Dr. told me not to get. She wanted me to have a plug in one. They said oh ok and gave me a pediatric nebulizer machine. And the gal in there tried to show me how to put it together but never figured it out. Then didn't give me all the tubing she was giving me because she touches it. I will have to check my insurance to see if I was charged for it. I was told to sign all these forms saying they went over everything with me when I was the one that told them how to clean it. To top it all off they said we don't have the medication after they told my Dr Office they did and that they had to overnight the medication. Yes overnight on a Friday to get it on Saturday. So Friday I had to go get another treatment in ER. Saturday came no shipment yet or Sunday now on Monday maybe I will get it. It would have been cheaper to outright buy a machine for 40.00 then rent for 13 months they buy pay 90.00 more to buy it out right. The workers at the location do not understand medical needs. Plus LINCARE is on an average is 20 to 25 percent higher cost then the other store in town.
The people working at the Olympia office have been rude, argumentative liars. Misty, a manager at the Olympia office, would not let me finish my thought before interrupting me. This happened repeatedly throughout our conversation, or well...argument because she kept arguing with me about things that were actually facts not opinions. The customer service at the Olympia store is so extremely poor.
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