Brian's House of Hospice of Bay Area

Brian's House of Hospice of Bay Area
Brian's House of Hospice of Bay Area 3140 W. Campus Drive
Bay City, MI 48706

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Consumer Feedback

(22 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
5 star average for Value
My Dad was in this hospice for both respite and his final days. It was wonderful to have him here. I felt confident that he was in good hands. From the nurses at the front desk 24/7 to the cafeteria staff and the counselor on hand they were kind and pleasant. This hospice is clean, well presented quiet and calm. It's exactly what a hospice should be. When I noticed that the bird feeders outside of my Dad's room didn't have seed they filled it. We were moved because of noise from neighboring construction (they asked if we wanted we didn't have to as them), when we arrived at the new room the bird feeder was being filled. Nice of them to recall that Dad loved watching the birds, granted he was in a coma but it made us feel good that his simplest needs were being looked after. I would and have recommended Brian's House to others.
by Becky
XXX.XXX.164.223
They answered every question we had and were always available. Their staff is the most friendly, helpful staff I've ever dealt with. Both our parents spent their final days at Brian's House and the staff was excellent, treating them with so much respect and care.They treated our family and friends that visited with warmth and consideration. The home-like appearance of the rooms and grounds were very comforting. The entire facility was kept immaculately clean without the antispeptic, impersonal feel of a hospital. Our thanks and appreciation to them all.
by Neil Harder
XXX.XXX.168.49
They ignored my questions. Their staff was not that friendly. They didn't help me as much as I was hoping and didn't answer any of my questions. One staff member said in front of 4 witnesses that the patient (aunt) was given nothing to eat or drink UNLESS they requested it, They'd come to give morphine but, when relatives would ask aunt if she was in pain she said "no"...so why give it? Our aunt begged to go back to the hospital for treatment. They just called POA & all ignored her wishes. Even if someone is no code their wishes "should" be honored. It is the moral & ethical thing to do. They refuse to give any information even with the pin number.??? She died.
by Justice
XXX.XXX.34.16
Does the provider's staff try to be helpful?
Yes
Were you glad that you had the appointment with your provider?
Yes
Did this provider take time with you at your appointment?
Yes
Was this caretaker friendly?
Very! The most friendly caretaker I've ever experienced!
Does this provider use current and safe equipment?
Yes; the equipment is very advanced!
by T
XXX.XXX.147.168
Was this caretaker friendly?
Very! The most friendly caretaker I've ever experienced!
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
by Anonymous
XXX.XXX.210.214
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Only with clear directions
by Shelly K.
XXX.XXX.172.182
Was this provider's staff friendly?
Friendly Enough
by Anonymous
XXX.XXX.210.244
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous
XXX.XXX.56.91
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
If I need to, I'll return
by Anonymous
XXX.XXX.182.148
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous
XXX.XXX.255.250