Wilora Lake Healthcare Center

Wilora Lake Healthcare Center
Wilora Lake Healthcare Center 6001 Wilora Lake Rd
Charlotte, NC 28212

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Consumer Feedback

(20 Reviews)
Service
3.5 star average for Service
Environment
3.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
2 star average for Staff
Recommended
3 star average for Recommended
Value
3.5 star average for Value
This is a very bad facility!!! and the patient healthcare service here is atrocious. I have waited over an hour for the nurse after I pressed the call button. I am a good diabetic and on several ti mes I have had take my own blood sugar level because nobody else here did. These and other issues here are due to the lack of proper staffing because they do not have enough nurses and CNA's to take care of the number of patients that are here. I would not recommend this facility to anyone.
Were you able to get all of your questions answered while you were at this senior care facility?
Some were answered
Did the staff at this senior care facility use excessive foul language?
No
Was it easy to find parking at this senior care facility?
Yes, it was convenient
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Yes, they could have waited
Was this senior care facility's staff friendly?
They did what I asked, not a bit more
Would you recommend this nursing home to others?
Yes
Did this provider take time with you at your appointment?
Yes
Did this nursing home answer all of your questions?
Yes
Were you glad that you had the appointment with your provider?
Yes
Is this business handicap-accessible?
Yes
Does the provider's staff try to be helpful?
No
Would you recommend this nursing home to others?
No
Did the staff help you feel comfortable when you called with questions or concerns?
No, very uncomfortable
Does this provider use current and safe equipment?
Not at all; the equipment is dangerous!
Was the waiting area spacious enough?
Not at all
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Was this provider's staff friendly?
Not Really
Is this provider easy to reach in an emergency?
No. It took me several times to get through.
Did this provider seem irritated to be working with you?
Somewhat, they could have been kinder
Did this provider listen to your input and concerns?
Somewhat. But I mostly felt ignored.
Does this provider leave you on hold for a long time when you call?
Yes, it never fails. I'm put on hold forever when I call
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Did you feel safe in this provider's care?
Yes
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Were you able to relax during your appointment?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
Did this provider ever postpone your appointment?
No, they never postpone my appointment
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