Wilora Lake Healthcare Center

Wilora Lake Healthcare Center
Wilora Lake Healthcare Center 6001 Wilora Lake Rd
Charlotte, NC 28212

> Get Phone Number & Directions
Add a Review

Consumer Feedback

(19 Reviews)
Service
3.5 star average for Service
Environment
3.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
2 star average for Staff
Recommended
3 star average for Recommended
Value
3.5 star average for Value
Were you able to get all of your questions answered while you were at this senior care facility?
Some were answered
Did the staff at this senior care facility use excessive foul language?
No
Was it easy to find parking at this senior care facility?
Yes, it was convenient
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Yes, they could have waited
Was this senior care facility's staff friendly?
They did what I asked, not a bit more
by Anonymous
XXX.XXX.21.215
Would you recommend this nursing home to others?
Yes
Did this provider take time with you at your appointment?
Yes
Did this nursing home answer all of your questions?
Yes
Were you glad that you had the appointment with your provider?
Yes
Is this business handicap-accessible?
Yes
by Anonymous
XXX.XXX.73.148
Does the provider's staff try to be helpful?
No
Would you recommend this nursing home to others?
No
Did the staff help you feel comfortable when you called with questions or concerns?
No, very uncomfortable
Does this provider use current and safe equipment?
Not at all; the equipment is dangerous!
Was the waiting area spacious enough?
Not at all
by Raquel Mercado
XXX.XXX.64.138
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
by Anonymous
XXX.XXX.140.199
Was this provider's staff friendly?
Not Really
Is this provider easy to reach in an emergency?
No. It took me several times to get through.
Did this provider seem irritated to be working with you?
Somewhat, they could have been kinder
Did this provider listen to your input and concerns?
Somewhat. But I mostly felt ignored.
Does this provider leave you on hold for a long time when you call?
Yes, it never fails. I'm put on hold forever when I call
by Anonymous
XXX.XXX.232.147
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Did you feel safe in this provider's care?
Yes
by Anonymous
XXX.XXX.72.77
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Were you able to relax during your appointment?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
Did this provider ever postpone your appointment?
No, they never postpone my appointment
by Anonymous
XXX.XXX.191.186
by Anonymous
XXX.XXX.161.214
by Anonymous
XXX.XXX.72.77
Was this provider's office easy to locate?
I got lost, but eventually found it
Did this provider seem irritated to be working with you?
Yes, they seemed like they wanted to be somewhere else
Is this business handicap-accessible?
Yes, but it seemed extremely out-of-date
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Does this provider remember you by name?
No, I always have to remind them
by Anonymous
XXX.XXX.18.129