Wilora Lake Healthcare Center

Wilora Lake Healthcare Center
Wilora Lake Healthcare Center 6001 Wilora Lake Rd Charlotte, NC 28212
About

Wilora Lake Healthcare Center

Wilora Lake Healthcare Center is a Nursing Home facility at 6001 Wilora Lake Rd in Charlotte, NC.
Primary Specialty

Nursing Home

Services Wilora Lake Healthcare Center provides extended-stay nursing care to seniors with varying levels of disabilities in Charlotte, NC.

Please call Wilora Lake Healthcare Center at (704) 563-2922 for more information or to schedule an on-site visit.
Consumer Feedback
(22 Reviews)
Service
3.5 star average for Service
Environment
3.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
2 star average for Staff
Recommended
3 star average for Recommended
Value
3.5 star average for Value
View All 22 Reviews Add a Review
Recent Reviews
Rehab center. Nurses and staff were not in the nurses station for long periods of time. Patients calling for more than 10 minutes. Staff was nowhere, I personally had to hunt someone down. Staff were loud, some were very unprofessional as in attitude and care.
Some staff members were in compliance towards giving pain medicine when needed, or slow in administering pain medicine to a hospice patient upon hospice orders. Had to repeatly tell staff about patient bad shoulder not to touch or roll on the bad shoulders side.
Director was very rude towards family members and unprofessional, did not conduct good bedside manner, empathy, or compassion. Told dying patient to open her eyes or he would do it for her. I will not or would not recommend anyone to this Rehab Center! If family members are not constantly around them they will not be taken care of properly!!
They are not very good on follow up and communication in regards to administration and at least 2 nurses I came in to contact with during my visit at the Rehab Center. Some what disorganized when it comes to patient check in. Low on required supplies at patient check in for fall mats and bed alarms for at risk fall patients. You have to stay on top of them about care for your loved one. I found the CNA's to be helpful and very good. After constant follow up and visits, care did improve for my loved one. I was advised by one nurse on evening duty during initial admission that maybe they weren't equipped to handle my loved one's care and I should probably think about sending them back to the hospital. After talking to admissions and the director things were better cordinated and my parent started doing much better in the rehab center.
Recent Polls
Were you able to get all of your questions answered while you were at this senior care facility?
Some were answered
Did the staff at this senior care facility use excessive foul language?
No
Was it easy to find parking at this senior care facility?
Yes, it was convenient
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Yes, they could have waited
Was this senior care facility's staff friendly?
They did what I asked, not a bit more
Would you recommend this nursing home to others?
Yes
Did this provider take time with you at your appointment?
Yes
Did this nursing home answer all of your questions?
Yes
Were you glad that you had the appointment with your provider?
Yes
Is this business handicap-accessible?
Yes
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