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LaDonna Ross, Owner/Administrator

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LaDonna Ross, Owner/Administrator
Village Healthcare Center
(11 Reviews)
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1709 S Main Broken Arrow, OK 74012
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Consumer Feedback

(11 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
3 star average for Expertise
Staff
5 star average for Staff
Recommended
3.5 star average for Recommended
Value
3 star average for Value
Do not recommend they lie a lot and cover up things to make them look good and the Director/owner has no idea about whats going on with her staff nor residents nor does she care she hardly ever steps foot out of her office the drop the patients and then call the families and state that they slid out of bed with a non injury so that they do not have to report it to the state. The nurses are also lazy and never help their aides and act as if they have not had training as nurses as far as their judgements for the care that they give.
by loved one xxx.xxx.27.204
March 10, 2020
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
by Anonymous xxx.xxx.154.149
August 10, 2013
Outdated facilities,poor customer service from the top down,cafeteria is to small.There is nothing special about this place,except the the residents.No communication from staff that involves the residents,unless it involves money.This is no special facility,as it states on their outside sign,Outdated facilities.Underpaid,Overworked,Lame Supervisors.The State needs to conduct a surprise SURVEY on The Village."Yes it is a different kind of heath care",care the could be conducted at a modern at a facilitywhich has a better attitude towards the residents and their families,than the Village.
by john xxx.xxx.95.218
November 27, 2012
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did this provider ever dismiss your concerns as unimportant?
Sometimes, I usually have to convince them to look into the situation
Did this provider seem up-to-date with the current advancements in their field?
They seemed to know enough
by Anonymous xxx.xxx.68.252
October 25, 2012
Did this provider answer all of your questions?
Yes
by Anonymous xxx.xxx.10.114
August 20, 2012
Are you going to visit this provider again?
Sure
Did this provider rush your appointment?
No
Was it easy to make an appointment with this provider?
Yes
by Anonymous xxx.xxx.95.218
August 07, 2012
They had a huge selection of magazines in the waiting room. I was able to find some of my favorites and they kept me entertained while I was waiting for my appointment. They were so easy to reach in an emergency, they answered my call immediately. It is a relief to know that I can count on them to always be there for me when I need them the most. I felt that they really valued my health and happiness because they followed up even after my appointment just to check up on me. It was such a nice gesture that made a huge difference. I love how much attention to detail they show. They are always so careful and meticulous. I never have to worry about them making a mistake or forgetting something.
by Poohrmh
September 27, 2011
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Was this provider's office clean?
Yes! I was amazed at how clean it was!
Was it easy to make an appointment with this provider?
Yes
by Anonymous
September 25, 2011
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Is this business handicap-accessible?
Absolutely, even the bathrooms are handicap-accessible
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Did this provider have reasonable prices?
Yes
by Anonymous
March 22, 2011
Does this provider ever overbook appointments here?
All the time! the waiting rooms are always packed and It seems as if they are more concerned about quantity over quality
Did this provider ever postpone your appointment?
All the time, and they usually don't notify me until right before my scheduled appointment
Are you confident that this provider will continue working with you until a solution is reached?
No, I'm always worried they're going to settle with a solution that isn't the best
Did this provider have reasonable prices?
No, it was expensive.
Was the waiting area spacious?
Yes
by Anonymous
March 17, 2011
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Map and Directions
1709 S Main, Broken Arrow, OK 74012