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Villa Monte Vista

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Villa Monte Vista
Villa Monte Vista
(27 Reviews)
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12696 Monte Vista Rd Poway, CA 92064
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Consumer Feedback

(27 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
3.5 star average for Value
My Husband of 35 years is in this nursing home and they treat him very good. My husband had a serious stroke. The only thing that I do not care for is how someone registered my husband as a Democrat to vote for Hillary Clinton without my knowledge or his knowledge. He has been a die hard republican for 50 years and would never vote for Hillary Clinton. I researched and have a name of a person, the name is P. Birkenback. So if your loved one is in this nursing home be aware that Hillary has a minion registering the elderly and not of sound mind votes for Hillary Clinton. Respectfully
by Valerie Koegel xxx.xxx.188.76
June 08, 2016
Great service provided for my mother. Food was great, great customer service, very attentive, I love everything about this place.
by Melissa xxx.xxx.105.133
March 20, 2015
Was the waiting area spacious?
Yes
Did this provider rush your appointment?
Yes, I barely had any time to ask questions
Did this provider ever take personal phone calls while in the appointment room with you?
Yes, they could have waited
Is this provider willing to pursue advice from other providers when necessary?
Yes, they were willing to ask for advice when necessary
Was this provider late to your appointments?
Sometimes, it was a little frustrating
by sillygirl xxx.xxx.5.159
October 24, 2013
My 85-year old mother was admitted to Villa Monte Vista in February 2013 following a precipitous six-month health decline due to advanced diabetes, dementia and chronic spinal stenosis. Her pain was chronic and debilitating and her cognition had deteriorated alarmingly. After six at-home falls and two stays in the hospital, we realized that Mom needed more care than we could provide at home. The level of compassionate nursing care she has received at 'the Villa' has been a godsend. Every staff member greets her by name and a smile. Her health has improved beyond expectation and she is learning to adapt to her memory lapses and incontinence with humor. She has made a circle of friends among the residents and even remembers their names now. She plays BINGO with two cards---and wins! She loves the sing-a-longs at Friday's Happy Hour. The staff worked to select the 'right' roommate for Mom...and they succeeded. The two 'girls' laugh together and enjoy each other's company. Was Mom's transition to living at the Villa easy??? No, the first three months were very tough. But the extended family atmosphere created by the staff and the frequent visits by family helped Mom understand that this is her new home where she'll receive the 24/7 care she needs. Dr. LaFond is conscientious and caring. The nursing staff work tirelessly to meet the diverse needs with professional expertise and compassion. The nutritionist addresses 140 different dietary needs three times a day with adequate meals. The social worker, Katie, is accessible and caring. The activity director, Patty, organizes a variety of daily activities and sees that residents are encouraged to participate to their ability. Once a month, the residents are assembled to provide feedback regarding concerns and suggestions about the menu, nursing, maintenance, activities and housekeeping issues. By the way, Mom is on MEDI-CAL and her level of care has not been compromised. Mom is in better shape now than a year ago. She has not fallen once at the Villa. It's a best-case scenario for a very difficult and poignant stage in her life.
by Jeannie xxx.xxx.129.237
September 17, 2013
Does this provider treat their staff well?
Yes, they treat their staff with respect
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Does this provider offer any coupons, discounts or promotions?
Yes
Did this provider prominently display their diplomas or business license?
Yes
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
by Anonymous xxx.xxx.32.180
September 14, 2013
Did you feel safe in this provider's care?
Yes
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Does this provider have a good professional reputation within your community?
Not really, it could be better
Did this provider answer all of your questions?
Yes
Is this business handicap-accessible?
Absolutely, even the bathrooms are handicap-accessible
by wendy isaacson xxx.xxx.32.180
July 27, 2013
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Did you leave the office feeling satisfied with your visit?
Yes
Did this nursing home answer all of your questions?
Yes
Was this provider's office easy to locate?
Fairly Easy
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
by Anonymous xxx.xxx.11.130
May 21, 2013
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.2.4
March 28, 2013
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Would you refer this provider to a family or friend?
Yes
Is this business handicap-accessible?
Absolutely, even the bathrooms are handicap-accessible
Would you recommend this nursing home to others?
Yes
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
by Anonymous xxx.xxx.254.81
December 17, 2012
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Was this provider's office too loud?
No, it wasn't too loud
Were you able to relax during your appointment?
Yes
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
by Anonymous xxx.xxx.182.179
November 26, 2012
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Map and Directions
12696 Monte Vista Rd, Poway, CA 92064