My 85-year old mother was admitted to Villa Monte Vista in February 2013 following a precipitous six-month health decline due to advanced diabetes, dementia and chronic spinal stenosis. Her pain was chronic and debilitating and her cognition had deteriorated alarmingly. After six at-home falls and two stays in the hospital, we realized that Mom needed more care than we could provide at home. The level of compassionate nursing care she has received at 'the Villa' has been a godsend. Every staff member greets her by name and a smile. Her health has improved beyond expectation and she is learning to adapt to her memory lapses and incontinence with humor. She has made a circle of friends among the residents and even remembers their names now. She plays BINGO with two cards---and wins! She loves the sing-a-longs at Friday's Happy Hour. The staff worked to select the 'right' roommate for Mom...and they succeeded. The two 'girls' laugh together and enjoy each other's company. Was Mom's transition to living at the Villa easy??? No, the first three months were very tough. But the extended family atmosphere created by the staff and the frequent visits by family helped Mom understand that this is her new home where she'll receive the 24/7 care she needs. Dr. LaFond is conscientious and caring. The nursing staff work tirelessly to meet the diverse needs with professional expertise and compassion. The nutritionist addresses 140 different dietary needs three times a day with adequate meals. The social worker, Katie, is accessible and caring. The activity director, Patty, organizes a variety of daily activities and sees that residents are encouraged to participate to their ability. Once a month, the residents are assembled to provide feedback regarding concerns and suggestions about the menu, nursing, maintenance, activities and housekeeping issues. By the way, Mom is on MEDI-CAL and her level of care has not been compromised. Mom is in better shape now than a year ago. She has not fallen once at the Villa. It's a best-case scenario for a very difficult and poignant stage in her life.
I understand they're busy, but I'm getting really tired of them postponing my appointments all the time. Every time I make an appointment, it's usually postponed at least a week. They don't always adhere to the customer is always right policy here. Although I have seen them apologize for some mistakes it doesn't happen very often. The restrooms here weren't that clean, but they weren't out-of-control disgusting. I didn't mind using them but would have preferred a cleaner facility.
They keep the restrooms well-stocked here. Mostly clean. (Private restrooms could've been cleaner/more pleasantly appointed). I've been places before where they were argumentative and angry, so I was nervous that I would encounter that here as well. Instead, they were very calm and understanding. They do seem to care. Everything they told me in the beginning ended up turning out exactly the way they said it would. They were able to provide me everything they promised me.
Wellness.com does not provide medical advice, diagnosis or treatment nor do we verify or endorse any specific business or professional
listed on the site. Wellness.com does not verify the accuracy or efficacy of user generated content, reviews, ratings or any published